Posted about 9 days ago

Clinical Services Specialist-Senior

Requisition Number: 224017

Description

Indiana University Health's mission is to improve the health of our patients and community through innovation and excellence in care, education, research and service.

Core Values are;

A patient's total care including mind, body & spirit

Charity, equality and justice in healthcare

Leadership in health promotion and wellness

An internal community of mutual trust and respect

Excellence in education for healthcare providers

Quality of care and respect for life

Excellence in research

Job Summary:

Under the direction of the office manager, functions as the initial contact for the entire office. Primary responsibilities will include answering all incoming calls, making patient appointments, relaying messages and directing calls to the appropriate staff. Position will also include patient check in and check out responsibilities. This position will require all tasks to be performed in a professional and courteous manner. Follows established I.U. Health Southern Indiana Physicians' policies and procedures as related to the front office. Assists providers and other staff in coordination of patient care.

Position otherwise known as: Medical Receptionist, Registrar, Front Desk, Check In/Check Out, Patient Accounts

Essential Duties and Responsibilities:

The right person for this organization will be solution oriented and work well in a team environment

Participates in clinical/office/departmental process improvement and the implementation of activities that improve or maintain quality of care while reducing cost or increasing revenue.

Greets patients and visitors in a polite, prompt and helpful manner and provides instructions and directions as needed.

Answers telephone calls in friendly and knowledgeable manner.

Maintains patient schedules by booking, coordinating and rescheduling patient appointments as needed.

Obtains and enters patient information, as necessary, in the medical billing system.

Verifies that current insurance information is on file for each visit.

Copies/scans patient insurance cards and photo identification cards according to policy.

Responsible for pulling charts in a timely manner for appointments, test results, prescription requests, phone messages and any patient information received in the mail.

Insures accurate filing of patient charts in designated chart area in a timely manner.

Accurately assigns ICD-10 and CPT codes and posts services as necessary.

Collects all patient co-pays and outstanding balances according to policy.

Balances receipts and/or charges each day.

Responsible for processing medical records requests according to HIPPA guidelines.

Responsible for maintaining confidentiality while complying with government regulatory guidelines including HIPAA, OSHA CLIA, Medicare, Medicaid, etc.

Performs telephone triage utilizing approved criteria.

Assists in the orientation of new personnel when requested.

Performs other related duties as assigned.

Knowledge, Skills and Abilities:

Maintains current skills and job knowledge through reading, training and other educational opportunities as available.

Demonstrates acceptable time management techniques.

Demonstrates ability in handling confidential information as it relates to patients, physicians, co-workers and any other information as deemed necessary.

Oral communication skills needed to develop patient rapport, discuss issues with providers, co-workers, patients, patients' families and external customers.

Written communication skills necessary for medical record documentation and other documentation needs as required.

Demonstrates essential clerical skills.

Ability to multi-task and work in high pressure situations.

Ability to work in a team environment and adapt to various work assignments.

Education and Experience:

Graduation from High School or GED equivalent.

Minimum of one year clerical experience preferred.

Previous clinical office experience preferred.

BLS current certification may be required.

Physical Requirements:

Constantly: Sitting, Using a computer, Lifting/Carrying up to 10 pounds, Pushing/Pulling up to 10 pounds

Frequently: Standing, Bending/Stooping, Reaching, Twisting

Occasionally: Walking, Kneeling/Squatting, Pushing/Pulling greater than 100 pounds

Rarely: Climbing stairs, Lifting/Carrying greater than 25 pounds

This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs change. "Indiana University Health Southern Indiana Physicians is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability."

Competencies

Job Family Admin / Clerical

Commitment to Purpose and Preeminence - Demonstrates a commitment to IU Health's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality & Safety, People, Education & Research, Growth & Finance, and Service). Actively participates, models, and supports positive behaviors and transparent communications.

Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organization.

Relationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.

Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs.

Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements.

Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.

Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.

Positive Presence - The ability to act calmly and patiently when working under pressure and/or conditions of stress. It also includes the ability to maintain stamina under continuing stress.

Location

IU Health Southern Indiana Physicians Get Directions

Department

Primary Care-East 456668

Schedule

Full Time

Shift

Days

Additional Information

40 hours a wk

Posted about 9 days ago

Clinical Services Specialist-Senior

Description

Indiana University Health's mission is to improve the health of our patients and community through innovation and excellence in care, education, research and service.

Core Values are;

A patient's total care including mind, body & spirit

Charity, equality and justice in healthcare

Leadership in health promotion and wellness

An internal community of mutual trust and respect

Excellence in education for healthcare providers

Quality of care and respect for life

Excellence in research

Job Summary:

Under the direction of the office manager, functions as the initial contact for the entire office. Primary responsibilities will include answering all incoming calls, making patient appointments, relaying messages and directing calls to the appropriate staff. Position will also include patient check in and check out responsibilities. This position will require all tasks to be performed in a professional and courteous manner. Follows established I.U. Health Southern Indiana Physicians' policies and procedures as related to the front office. Assists providers and other staff in coordination of patient care.

Position otherwise known as: Medical Receptionist, Registrar, Front Desk, Check In/Check Out, Patient Accounts

Essential Duties and Responsibilities:

The right person for this organization will be solution oriented and work well in a team environment

Participates in clinical/office/departmental process improvement and the implementation of activities that improve or maintain quality of care while reducing cost or increasing revenue.

Greets patients and visitors in a polite, prompt and helpful manner and provides instructions and directions as needed.

Answers telephone calls in friendly and knowledgeable manner.

Maintains patient schedules by booking, coordinating and rescheduling patient appointments as needed.

Obtains and enters patient information, as necessary, in the medical billing system.

Verifies that current insurance information is on file for each visit.

Copies/scans patient insurance cards and photo identification cards according to policy.

Responsible for pulling charts in a timely manner for appointments, test results, prescription requests, phone messages and any patient information received in the mail.

Insures accurate filing of patient charts in designated chart area in a timely manner.

Accurately assigns ICD-10 and CPT codes and posts services as necessary.

Collects all patient co-pays and outstanding balances according to policy.

Balances receipts and/or charges each day.

Responsible for processing medical records requests according to HIPPA guidelines.

Responsible for maintaining confidentiality while complying with government regulatory guidelines including HIPAA, OSHA CLIA, Medicare, Medicaid, etc.

Performs telephone triage utilizing approved criteria.

Assists in the orientation of new personnel when requested.

Performs other related duties as assigned.

Knowledge, Skills and Abilities:

Maintains current skills and job knowledge through reading, training and other educational opportunities as available.

Demonstrates acceptable time management techniques.

Demonstrates ability in handling confidential information as it relates to patients, physicians, co-workers and any other information as deemed necessary.

Oral communication skills needed to develop patient rapport, discuss issues with providers, co-workers, patients, patients' families and external customers.

Written communication skills necessary for medical record documentation and other documentation needs as required.

Demonstrates essential clerical skills.

Ability to multi-task and work in high pressure situations.

Ability to work in a team environment and adapt to various work assignments.

Education and Experience:

Graduation from High School or GED equivalent.

Minimum of one year clerical experience preferred.

Previous clinical office experience preferred.

BLS current certification may be required.

Physical Requirements:

Constantly: Sitting, Using a computer, Lifting/Carrying up to 10 pounds, Pushing/Pulling up to 10 pounds

Frequently: Standing, Bending/Stooping, Reaching, Twisting

Occasionally: Walking, Kneeling/Squatting, Pushing/Pulling greater than 100 pounds

Rarely: Climbing stairs, Lifting/Carrying greater than 25 pounds

This job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs change. "Indiana University Health Southern Indiana Physicians is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability."

Competencies

Job Family Admin / Clerical

Commitment to Purpose and Preeminence - Demonstrates a commitment to IU Health's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality & Safety, People, Education & Research, Growth & Finance, and Service). Actively participates, models, and supports positive behaviors and transparent communications.

Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organization.

Relationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.

Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs.

Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements.

Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.

Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.

Positive Presence - The ability to act calmly and patiently when working under pressure and/or conditions of stress. It also includes the ability to maintain stamina under continuing stress.

Location

IU Health Southern Indiana Physicians Get Directions

Department

Primary Care-East 456668

Schedule

Full Time

Shift

Days

Additional Information

40 hours a wk