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Indiana University Health

Patient Family Liaison - Full Time Day Shift

West Hospital
Date Posted
21 July, 2022
Schedule & Shift
Full Time
Requisition Number
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Patient Family Liaison - Full Time Day Shift

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Job Description


Facilitates positive patient experience for all patients and visitors within the facility. Works collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families including experience and comfort needs, health equity, or care coordination. Actively partners with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values. Ensures documentation reflects actions taken to meet patients’ care and experience concerns, and that patient concerns are proactively triaged and elevated when necessary. 

  • Bachelor's Degree required
  • 0-3 Years of Experience
  • Experience involving extensive patient/public contact and crisis resolution required.


Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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