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Indiana University Health

RCS-Operational Performance Expert CC

System Services
Date Posted
11 August, 2022
Schedule & Shift
Full Time
Requisition Number
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RCS-Operational Performance Expert CC

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Job Description


This position exists to support Revenue Cycle Services' Total Quality Management team. This position will be responsible for preparing and performing training and education on identified topics, assisting in the development of Standard Work, assisting with the identification and resolution of opportunities for improvement in operational areas (sometimes crossing multiple departments), assisting with quality reviews, performing data analysis and preparing and providing feedback to operational leadership in Health Information Management as well as other departments. This position will help to ensure efficiencies in operational workflow, as well as the accuracy and completeness of clinical medical record documentation and clinical coding as it pertains to assignment of patient status, documentation of care provided, support of billing for services provided and affect that data has on hospital reporting. This position will also be very involved in various quality initiatives across the Indiana University Health system.

  • Requires High School Diploma.
  • Associate or Bachelor Degree in Health Information Management, Coding, Nursing or Finance is preferred.
  • Coding/HIM Position / Requires RHIA, RHIT, CCS, CCS-P, CPC, CIC, COC or CHDA (based on position/focus) Clinical Position/Registered Nurse/ ASN required, BSN preferred (after 1/1/2013, ASN RN hired will be required to complete the BSN within five (5) years of hire date) Requires proficiency in the use of Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Visio & Access). Requires 5+ years' experience in revenue cycle operations in various positions related to utilization management, coding, billing, collections, payment adjustments, auditing, denial management and medical record completion.
  • Requires ability to read, understand and interpret medical records and other treatment documentation.
  • Requires a high level of interpersonal, problem solving, and analytic skills.
  • Requires effective written and verbal communication skills in both individual and group settings to ensure professional correspondence and presentation to all levels of individuals within the organization (operational team members, leadership ? internal and external to Revenue Cycle, clinicians, physicians, auditors and other external individuals/groups).
  • Requires the ability to establish and maintain collaborative working relationships with others.
  • Requires ability to set and adjust defined priorities as necessary and to process multiple tasks at once.
  • Requires strong attention to detail, problem solving and critical thinking skills.
  • Requires ability to work with and maintain confidential information.
  • Six Sigma or Lean Six Sigma training preferred.


Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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