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Indiana University Health

Program Manager for Training and Operational Excellence

IU Health Plans
Date Posted
14 July, 2022
Schedule & Shift
Full Time
Day
Requisition Number
335370
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Program Manager for Training and Operational Excellence

Job Description

Overview

The Program Manager for Training and Operational Excellence is responsible for all Value Based Care on-boarding, new hire ambassador program, and Team Member engagement coordination. This role serves as the lead for our train-the-trainer program and works closely with the subject matter experts (SMEs) deployed across multiple functional areas throughout the organization to deliver both role specific and product-specific training (e.g. Medicare Advantage or Commercial). This role also serves as an ongoing day-to-day training resource as it relates to our core service offerings. Through an evaluation of organization and department specific training needs, the Program Manager recommends core training modules, appropriate training rhythm and identifies the SME trainer. All training modules are designed with adult learning concepts in mind and incorporate application and feedback techniques to foster comprehension of content.

Additional duties include: Plans and leads complex initiatives and multiple projects consistent with IU Health growth initiatives. Determines, maintains, communicates, and manages project organization, prioritization, and strategic and tactical plans. Provides data tracking and analytics for input into executive leadership reporting and decision making. Assists in the development of strategic plans for the system and leads the development of sustainable, documented processes to support the business. Executes on initiatives based on sound data and leads performance improvement initiatives. Develops, monitors, and reports on operational performance, trending analysis and market comparisons, and special projects related to growth and financial performance. Collaborates with management and peers, and works cross functionally across the system to continually identify and lead improvement initiatives.

 Bachelor's Degree is required.
• Requires 5-7 years of relevant and complex project management experience.
• Program management experience is preferred.
• Healthcare industry experience is a plus.
• Requires experience working in a complex, matrix environment

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Program Manager for Training and Operational Excellence Role

Overview

The Program Manager for Training and Operational Excellence is responsible for all Value Based Care on-boarding, new hire ambassador program, and Team Member engagement coordination. This role serves as the lead for our train-the-trainer program and works closely with the subject matter experts (SMEs) deployed across multiple functional areas throughout the organization to deliver both role specific and product-specific training (e.g. Medicare Advantage or Commercial). This role also serves as an ongoing day-to-day training resource as it relates to our core service offerings. Through an evaluation of organization and department specific training needs, the Program Manager recommends core training modules, appropriate training rhythm and identifies the SME trainer. All training modules are designed with adult learning concepts in mind and incorporate application and feedback techniques to foster comprehension of content.

Additional duties include: Plans and leads complex initiatives and multiple projects consistent with IU Health growth initiatives. Determines, maintains, communicates, and manages project organization, prioritization, and strategic and tactical plans. Provides data tracking and analytics for input into executive leadership reporting and decision making. Assists in the development of strategic plans for the system and leads the development of sustainable, documented processes to support the business. Executes on initiatives based on sound data and leads performance improvement initiatives. Develops, monitors, and reports on operational performance, trending analysis and market comparisons, and special projects related to growth and financial performance. Collaborates with management and peers, and works cross functionally across the system to continually identify and lead improvement initiatives.

  • qualifications__list
     Bachelor's Degree is required.
  • Requires 5-7 years of relevant and complex project management experience.
  •  Program management experience is preferred.
  •  Healthcare industry experience is a plus.
  •  Requires experience working in a complex, matrix environment

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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