Customer Service Representative II (Full Time)
Job Location
Department
31 August, 2022
Full Time
Day
336893
Customer Service Representative II (Full Time)
This job posting is no longer active.
Job Description
Overview
Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling.
• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.
The responsibilities of this position consist of:
- Processes incoming referrals for home nutrition services.
- Works with physician offices and other referral sources to coordinate care.
- Provides education to patients and caregivers to help them understand insurance coverage and to prepare for nutrition services at home.
This is a work from home position after the initial training period.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Customer Service Representative II (Full Time) Role
Overview
Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling.
- High School Diploma/GED required.
- 3-5 years of customer service experience required.
- Knowledge of medical terminology and medical coding required.
- Ability to type 30+ words per minute.
- Requires working knowledge of computers.
The responsibilities of this position consist of:
- Processes incoming referrals for home nutrition services.
- Works with physician offices and other referral sources to coordinate care.
- Provides education to patients and caregivers to help them understand insurance coverage and to prepare for nutrition services at home.
This is a work from home position after the initial training period.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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