Team Lead-Member Services
Job Location
Department
06 September, 2022
Full Time
Day
336534
Team Lead-Member Services
This job posting is no longer active.
Job Description
Overview
Oversees daily functions of assigned team. Serves as subject matter expert responsible for providing functional and technical guidance to staff. Monitors daily productivity reports to ensure adherence. Collaborates with leaders and workforce management personnel to ensure appropriate staff assignments. Performs all job responsibilities of assigned team as needed to ensure departmental compliance to objectives. Covers all shifts as needed.• Bachelor's Degree preferred.
• 5-7 years health insurance industry experience required.
• Healthcare call center experience preferred.
• 2 years of experience with IU Health Plans products strongly preferred.
• Requires the ability to promote teamwork and coordinate the work of others.
• Expert knowledge of claim processing procedures and Health Plan, Medicare, and ERISA regulations required.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Team Lead-Member Services Role
Overview
Oversees daily functions of assigned team. Serves as subject matter expert responsible for providing functional and technical guidance to staff. Monitors daily productivity reports to ensure adherence. Collaborates with leaders and workforce management personnel to ensure appropriate staff assignments. Performs all job responsibilities of assigned team as needed to ensure departmental compliance to objectives. Covers all shifts as needed.- High school Diploma/GED required.
- Bachelor's Degree preferred.
- 5-7 years health insurance industry experience required.
- Healthcare call center experience preferred.
- 2 years of experience with IU Health Plans products strongly preferred.
- Requires the ability to promote teamwork and coordinate the work of others.
- Expert knowledge of claim processing procedures and Health Plan, Medicare, and ERISA regulations required.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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