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Indiana University Health

Manager-Destination Services

University Hospital
Date Posted
22 August, 2022
Schedule & Shift
Full Time
Day
Requisition Number
337212
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Manager-Destination Services

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Job Description

Overview

Destination Services is the central point of contact for internal and external stakeholders for destination patient care. Reporting to the Director of Destination Services, the Manager will provide leadership to and manage Clincal Coordinators while also working alongside them to provide patient care coordination and concierge services. Works with the Director on strategic planning and international business development. Partners with the Director to build and grow embassy relationships and be a point person for managing patient care communication. Collaborates with physicians, clinicians, support staff and administrators from multiple divisions and departments, both internally and externally of IU Health, regarding international patients' whole care. Manages and provides navigation, case coordination and management support for initial and ongoing care of international patients until medically discharged to return to their home country. Manages the process to prepare cost estimates and financial summaries, responsible for overseeing communication with patients/families/embassies regarding details of care.

 Bachelors Degree required (e.g., Healthcare, Business)
• Requires 5-7 years of relevant experience with at least 5 years of experience in healthcare/hospital setting, case management, care coordinator and/or utilization review that involved significant interaction with patients and/or clinical personal; international healthcare experience preferred.
• Requires experience communicating and collaborating with physicians, clinical and administrative teams.
• Requires fluency in English and non-English language with ability to speak, read and write proficiently in both languages. Strong cultural awareness across many cultures and backgrounds.
• Requires knowledge of healthcare referral, scheduling and admission systems in the U.S.
• Interpersonal skills to effectively interact with and enhance collaboration with stakeholders.
• Ability to conceptualize, develop, implement and evaluate projects independently.
• Experience in business development and strategic planning.
• Possess analytical and project management skills.
• Experience interacting directly with patients.
• Requires some domestic and international travel.
• Working knowledge of and proficiency in Word, Outlook, PowerPoint and Excel.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Manager-Destination Services Role

Overview

Destination Services is the central point of contact for internal and external stakeholders for destination patient care. Reporting to the Director of Destination Services, the Manager will provide leadership to and manage Clincal Coordinators while also working alongside them to provide patient care coordination and concierge services. Works with the Director on strategic planning and international business development. Partners with the Director to build and grow embassy relationships and be a point person for managing patient care communication. Collaborates with physicians, clinicians, support staff and administrators from multiple divisions and departments, both internally and externally of IU Health, regarding international patients' whole care. Manages and provides navigation, case coordination and management support for initial and ongoing care of international patients until medically discharged to return to their home country. Manages the process to prepare cost estimates and financial summaries, responsible for overseeing communication with patients/families/embassies regarding details of care.

  • qualifications__list
     Bachelors Degree required (e.g., Healthcare, Business)
  • Requires 5-7 years of relevant experience with at least 5 years of experience in healthcare/hospital setting, case management, care coordinator and/or utilization review that involved significant interaction with patients and/or clinical personal; international healthcare experience preferred.
  •  Requires experience communicating and collaborating with physicians, clinical and administrative teams.
  •  Requires fluency in English and non-English language with ability to speak, read and write proficiently in both languages. Strong cultural awareness across many cultures and backgrounds.
  •  Requires knowledge of healthcare referral, scheduling and admission systems in the U.S.
  •  Interpersonal skills to effectively interact with and enhance collaboration with stakeholders.
  •  Ability to conceptualize, develop, implement and evaluate projects independently.
  •  Experience in business development and strategic planning.
  •  Possess analytical and project management skills.
  •  Experience interacting directly with patients.
  •  Requires some domestic and international travel.
  •  Working knowledge of and proficiency in Word, Outlook, PowerPoint and Excel.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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