Join our Talent Network
Skip to main content
Indiana University Health

Patient Advocate-Risk Analyst

IU Health Physicians Support Services
Date Posted
28 November, 2022
Schedule & Shift
Full Time
Day
Requisition Number
340112
Save Job Saved
Share: share to e-mail

Patient Advocate-Risk Analyst

This job posting is no longer active.

Job Description

Overview

IU Health is currently seeking a compassionate, empathetic individual to join our team! The Patient Advocate-Risk Analyst is a hybrid position that will serve primarily as a Patient Advocate, with additional risk management responsibilities. This role also allows the incumbent to work remotely, with expectation to attend occasional in-person meetings.

The Patient Advocate-Risk Analyst provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements. Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances. Oversees and assists in the coordination and the review of patient reported complaints and risk events, patient adverse events, and sentinel eventsSupports ongoing analysis, development and implementation of methods and systems to improve quality of care, patient safety and clinical risk management services and functions. Analyzes, track and trends patient complaint report data; identifies organizational process improvement needs and facilitates interdisciplinary efforts to identify necessary patient safety improvements. Ensures actions and documentation reflect compliance with federal and state governmental regulations. Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.


 Bachelor's Degree in a health-related field required; Nursing preferred.
• Master's Degree is preferred.
• Requires 7-10 years of relevant clinical experience.
• Minimum of 5 years of clinical experience; quality or safety experience or related is a plus; leadership experience preferred.
• Requires national certification in healthcare risk management (CPHRM) within 4 years of hire.
• Requires knowledge of state and federal laws.
• Requires a demonstrated mastery of Joint Commission standards and State Board of Health requirements relating to Patient Safety/Sentinel Events.

 

#LI-SL1

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Patient Advocate-Risk Analyst Role

Overview

IU Health is currently seeking a compassionate, empathetic individual to join our team! The Patient Advocate-Risk Analyst is a hybrid position that will serve primarily as a Patient Advocate, with additional risk management responsibilities. This role also allows the incumbent to work remotely, with expectation to attend occasional in-person meetings.

The Patient Advocate-Risk Analyst provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements. Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances. Oversees and assists in the coordination and the review of patient reported complaints and risk events, patient adverse events, and sentinel eventsSupports ongoing analysis, development and implementation of methods and systems to improve quality of care, patient safety and clinical risk management services and functions. Analyzes, track and trends patient complaint report data; identifies organizational process improvement needs and facilitates interdisciplinary efforts to identify necessary patient safety improvements. Ensures actions and documentation reflect compliance with federal and state governmental regulations. Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.


  • qualifications__list
     Bachelor's Degree in a health-related field required; Nursing preferred.
  •  Master's Degree is preferred.
  • Requires 7-10 years of relevant clinical experience.
  •  Minimum of 5 years of clinical experience; quality or safety experience or related is a plus; leadership experience preferred.
  •  Requires national certification in healthcare risk management (CPHRM) within 4 years of hire.
  •  Requires knowledge of state and federal laws.
  •  Requires a demonstrated mastery of Joint Commission standards and State Board of Health requirements relating to Patient Safety/Sentinel Events.

     

    #LI-SL1

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

Related Jobs in the Area

Dietitian Referral Liaison – University/Methodist Hospitals; Full Time/Days

Indianapolis, IN, United States
System Health Solutions

Senior Development Officer (Oncology)

Indianapolis, IN, United States
System Services

Care Management Consultant

Indianapolis, IN, United States
Methodist Hospital

Spanish Interpreter - Full-Time - 8:00am-4:30pm

Indianapolis, IN, United States
Methodist Hospital

Manager-Gift Shop - Indianapolis - Full Time

Indianapolis, IN, United States
System Services

Program Manager of Accreditation

Indianapolis, IN, United States
System Services

Coordinator-Administrative- Pathology Lab

Indianapolis, IN, United States
IU Health Physicians Support Services

Philanthropy Analyst Intermediate (External Annual Fund)

Indianapolis, IN, United States
System Services

Operational Excellence Expert-System

Indianapolis, IN, United States
System Services

Practice Manager - Adult Neurosurgery

Indianapolis, IN, United States
IU Health Physicians Support Services

Spanish Interpreter - 3:00pm-11:30pm - Riley Hospital - Full Time

Indianapolis, IN, United States
Riley Hospital

Administrative Coordinator - Peds Neonatology - Full Time

Indianapolis, IN, United States
IU Health Physicians Support Services

Supervisor-Care Alliance

Indianapolis, IN, United States
Methodist Hospital

Grants Administration Coordinator

Indianapolis, IN, United States
System Services

Interpreter - Burmese/Hakha-Chin/Falam Chin - Full Time

Indianapolis, IN, United States
Riley Hospital

Spanish Interpreter - Days - Full Time

Indianapolis, IN, United States
Riley Hospital

Chaplain (FT Days - Methodist Hospital)

Indianapolis, IN, United States
System Services

Program Manager - Social Determinants of Health

Indianapolis, IN, United States
IU Health Plans

Interested in working for IU Health?
Take the first step by joining our Talent Network today!

Join our Talent Network