Overview

What is Health Information Technology?

Health Information Technology (HIT) is the area of IT involving the design, build, use, and maintenance of information systems in the healthcare industry. Health Information Technology improves the efficiency and quality of care that nurses and physicians provide by implementing user-friendly applications for the clinical staff to adopt and operate within. Our goal here at Indiana University Health’s Information Service department is to provide you a deeper understanding of one of the teams below that best fits you, but also still provide you high-level exposure to all the areas of Health Information Technology in our organization.

Which Health Information Technology area speaks to you?

Clinical Information Services

• Build and maintain Cerner, IU Health’s Electronic Medical Record (EMR) system, and other CIS applications
• Collaborate with hospital leadership and clinical staff to ensure Cerner and other CIS tools meet their needs
• Create tools that help doctors, nurses, and patients communicate outside the hospital and doctor office.

Enterprise Analytics

• Data Management
  • Gather expertise around the Enterprise Data Platform (Enterprise Data Lake and Enterprise Data Warehouse (EDW)), Azure, and other infrastructure components to support ongoing analytics initiatives
  • Execute, monitor, and optimize large data loads to build a single source of truth from application data across IU Health
  • Develop and support various data layers within the Enterprise Data Platform in support of IU Health’s Analytical needs including ML and AI
• Analytics Delivery and Governance
  • Service Enterprise Analytics and Decision Support needs for the IU Health organization through development of dashboard, reports, dataset extraction, etc. (clinical, operational, quality and safety, population health, etc.)
  • Promote self-service analytics to place more actionable data in the hands of those who need it
  • Provide facilitation, direction, and leadership regarding data utilization for the IU Health Enterprise (Data Enablement)
• Clinical Research Systems
  • Research data analytics and ML Model building research
  • Projects such as disease progression, outcomes, treatment patterns, etc. requiring technical skills (Python, SQL, R studio, etc.)

Demand Management

• Provide standardized, sustainable processes for collecting, prioritizing, and preliminarily sizing new projects and needs to incorporate into the IIS portfolio
• Collaborate internally and externally to standardize IIS Contracts and Procurement actions and activities as a part of Vendor Management
• Project prioritization and alignment with IU Health strategies and strategic enablers

Enterprise Business Applications

• Supports “System Services” business areas (IU Health Plans, Marketing, Accreditation, Finance, HCM, ISC etc.)
• Utilize technical and project management skills to develop, deliver, and support applications using skills of Support, Business, and Quality Analysts, Developers, Solution Architects, System Admin, Security Admin etc.
• Build and support applications for Finance, Human Resources, Employee Benefits, Payroll, Supply Chain, Legal, eHealth, and IU Health Physicians
• Support applications include some of the following- Kronos, EPSi, PeopleFluent, Physician Information Exchange, and Oracle

Network Infrastructure

• Deploy and support the information technology infrastructure for the organization, which includes enterprise network, voice and wireless infrastructure, compute, storage, virtualization, device management, service management, content, and productivity management.
• Deploy and support technologies that implement our cybersecurity policies.
• Major vendors include Cisco, Dell/EMC, VMWare, Microsoft

Information Security & Compliance

The Information Security & Compliance team's mission is to collaborate with stakeholders at IU Health, IU School of Medicine, and with our business partners to address Information Risk Management as part of standard business practices. The primary functions of our InfoSec department are Compliance, Third-Party Risk, Offensive Security, Risk Assessment, Threat Intelligence, Digital Forensics, Incident Response, security consulting & advising

• Provide risk management, processes, and policies to support teams to ensure they securely configure, test, and assess devices, applications, and information technology services
• Apply cyber security skills to defend and prevent against issues such as compromised user accounts, network security events, and organization-wide phishing scams
• Protect the confidentiality, integrity, and availability of IU Health data from those with malicious intent

Project & Portfolio Management

• Provides oversite and accountability in the planning, execution, and implementation of IU Health projects to ensure that each project is delivered on-time, at/under budget, and delivers agreed upon scope.
• Utilize standard project & portfolio management processes to ensure projects are executed & delivered efficiently and with the highest degree of quality. 
• Develop clear & concise project & portfolio status reports to keep key Stakeholders and Executives informed of schedules, budgets, risks, and issues.

Clinical Informatics and Education

The IU Health Clinical Informatics and Education team’s mission is to promote understanding, integration, and application of information technology to empower our clinical teams to provide excellent patient care and clinical outcomes

• Provide “at-the-elbow” support with the electronic medical record for clinical end-users; creating and providing training to clinical team members
• Translate clinical needs into technical capabilities
• Develop, instruct, and optimize clinical workflows within the electronic medical record

End User Compute (EUC) and Datacenter Operations

• Device Management Platform (End User Compute) 
  • The Device Management Platform (DMP) team supports the configuration and management desktop and laptop endpoints using Microsoft platforms (SCCM, Intune, BitLocker). The DMP team also supports the management and configuration of mobile devices (iPhones, iPads, user-owned devices accessing IU Health resources) using Microsoft Intune and Workspace One platforms.
• Virtual Desktop Platform (End User Compute)
  • The Virtual Desktop Platform (VDP) team supports the configuration and management of IU Health’s virtual platforms including virtual desktops (VDI) and virtual application delivery using VMware tools (Horizon, App Volumes, Horizon Published Apps). The VDP team also supports VDI hardware configuration (IGEL and Dell thin clients) and Imprivata badge-tap access.
• Data Center Operations
  • The Data Center Operations team manages IU Health’s server environment, including two physical datacenters, Intel-based and Unix-based servers, an Azure tenant, sever backup solutions (Rubrik), and data storage. The Data Center Operations team uses VMware tools including vROPS, vRealize, and NSX-T.

IU Health Plans Information Services Team

• Responsible to design data processing to share data inside and outside the IU Health

How can you help in the mission of IU Health’s Information Services?

All interns are not only assigned to a specific area, but also a specific project that the team is working on to fully experience the application of the tasks involved. Interns will collaborate with leadership and other team members during their time spent in Information Services. They will actively participate in team meetings and report out on assigned projects and initiatives.  Interns will be responsible for items such as data collection, managing project logistics, preparing project materials, and communicating across multiple teams.  Internship assignments are comprised of exposure to many parts of the business function, providing the opportunity to gain high level healthcare industry knowledge, better understanding of departmental concepts, and sustained outcomes for Informatics and Information Service teams and department leaders.