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Indiana University Health

Program Director - High Reliability Organization (HRO), South Central Region

Bloomington Hospital
Date Posted
29 November, 2022
Schedule & Shift
Full Time
Requisition Number
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Program Director - High Reliability Organization (HRO), South Central Region

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Job Description


The HRO Program Director for the South Central Region leads the transformative quality, safety, effectiveness, and efficiency improvement efforts for the region. This leader provides the overall direction and execution of HRO principles in alignment with short term and long term operational and strategic goals. The HRO Program Director fosters an environment that encourages innovative ideas from team members and builds buy-in across the region, incorporating strong HRO principles into the culture. This leader will manage complex projects, identify analytical capabilities, and possess the curiosity to ask probing questions that drive insight. The HRO Program Director will develop practical solutions that align with HRO best practices by partnering across the business unit and in collaboration with the quality and safety teams (regional and system). This leader will build strategic roadmaps that are prioritized based on business objectives and organizational feasibility. This leader will work autonomously and exercise initiative and balanced judgement. The HRO Program Director will report to the Vice President-Chief Medical Officer for the South Central Region and will be an individual contributor.

Additional opportunities include:

  • Providing high reliability subject matter expertise to local executive and clinical leadership.
  • Serving as a leader and advisor on implementation and execution of HRO principles and leading practices.
  • Supporting teams to identify areas of opportunities to improve healthcare delivery and promote maximum synchronization, integration, and transparency.
  • Developing tools and leading practices to support the region’s improvement of patient care.
  • Measuring results to validate effectiveness and identify new areas of opportunity.

Education, experience, and qualifications: 

  • MBA, MHA or equivalent experience in a business role required.
  • 7-10 years of relevant experience required. Healthcare experience preferred. 
  • Process improvement / lean / operational excellence experience highly desired. 
  • Expert in healthcare high reliability organization (HRO) principles strongly preferred. 


We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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