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Indiana University Health

Patient Access Center Manager

IU Health Physicians Support Services
Date Posted
01 December, 2022
Schedule & Shift
Full Time
Day
Requisition Number
341752
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Patient Access Center Manager

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Job Description

Overview

Apply for the Patient Access Center Manager role with IU Health! The working hours will be M-F approx 8-5pm. This will be a hybrid schedule with onsite responsibilities in Indianapolis as well as weekly remote opportunities! This role will be part of the Riley Referral Services Access department within the Riley Referral Services team.

This position plans, develops and manages the consolidated the organization Call Center, which serves as a comprehensive contact center that provides exceptional service to the organization's internal and external customers. The Manager is accountable for comprehensive Patient Access Center services - patient processing, physician office appointment scheduling, registration, insurance verification, precertification, and referral coordination. The Manager provides direction and leadership to assigned staff and ensures that all appropriate staff job functions are performed accurately and efficiently. The Manager is responsible for successful integration of clinical scheduling, registration, referral, precertification, and insurance verification functions and staff into the centralized Patient Access Center and accommodate and support ongoing growth and expansion of the organization services and volumes. The Manager is responsible for analysis, development and implementation of methods and systems to maintain and improve overall efficiency and effectiveness of services and functions.


 Requires Bachelors degree in Healthcare Management, Organizational Management or related health field.
• Masters degree in Business, Healthcare Administration or related field preferred.
• Requires ability to apply the organization personnel policies and procedures.
• Requires 3 - 5 years physician office and/or healthcare management experience.
• Requires outstanding interpersonal and community relations skills.
• Requires ability to communicate sensitive issues with all levels of employees/management.
• Requires strong customer service skills.
• Requires a high level of problem-solving and analytical skills.
• Call Center planning, development, administration and leadership, preferred.
• Requires exceptional group process and conflict resolution skills to integrate supervisors and staff in formerly separate contact centers into the consolidated center.
• Requires the ability to supervise and train employees; to include organizing; prioritizing and scheduling work assignments.
• Requires independent judgment; ability to organize office operations and prioritize tasks.
• Requires skill in examining and re-engineering operations and procedures; formulating policy; and developing/implementing new strategies and procedures.
• Requires the ability to foster a cooperative work environment.
• Requires knowledge of insurance and precertification experience.
• Requires facilitation skills to successfully organize and motivate an interdisciplinary team to accomplish project goals.
• Requires employee development; mentoring and performance management skills.
• Requires the ability to design; develop and administer projects.
• Requires knowledge of state and national regulatory agency guidelines.
• Requires knowledge of state and federal laws relative to assigned area.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Patient Access Center Manager Role

Overview

Apply for the Patient Access Center Manager role with IU Health! The working hours will be M-F approx 8-5pm. This will be a hybrid schedule with onsite responsibilities in Indianapolis as well as weekly remote opportunities! This role will be part of the Riley Referral Services Access department within the Riley Referral Services team.

This position plans, develops and manages the consolidated the organization Call Center, which serves as a comprehensive contact center that provides exceptional service to the organization's internal and external customers. The Manager is accountable for comprehensive Patient Access Center services - patient processing, physician office appointment scheduling, registration, insurance verification, precertification, and referral coordination. The Manager provides direction and leadership to assigned staff and ensures that all appropriate staff job functions are performed accurately and efficiently. The Manager is responsible for successful integration of clinical scheduling, registration, referral, precertification, and insurance verification functions and staff into the centralized Patient Access Center and accommodate and support ongoing growth and expansion of the organization services and volumes. The Manager is responsible for analysis, development and implementation of methods and systems to maintain and improve overall efficiency and effectiveness of services and functions.


  • qualifications__list
     Requires Bachelors degree in Healthcare Management, Organizational Management or related health field.
  •  Masters degree in Business, Healthcare Administration or related field preferred.
  • Requires ability to apply the organization personnel policies and procedures.
  •  Requires 3 - 5 years physician office and/or healthcare management experience.
  •  Requires outstanding interpersonal and community relations skills.
  •  Requires ability to communicate sensitive issues with all levels of employees/management.
  •  Requires strong customer service skills.
  •  Requires a high level of problem-solving and analytical skills.
  •  Call Center planning, development, administration and leadership, preferred.
  •  Requires exceptional group process and conflict resolution skills to integrate supervisors and staff in formerly separate contact centers into the consolidated center.
  •  Requires the ability to supervise and train employees; to include organizing; prioritizing and scheduling work assignments.
  •  Requires independent judgment; ability to organize office operations and prioritize tasks.
  •  Requires skill in examining and re-engineering operations and procedures; formulating policy; and developing/implementing new strategies and procedures.
  •  Requires the ability to foster a cooperative work environment.
  •  Requires knowledge of insurance and precertification experience.
  •  Requires facilitation skills to successfully organize and motivate an interdisciplinary team to accomplish project goals.
  •  Requires employee development; mentoring and performance management skills.
  •  Requires the ability to design; develop and administer projects.
  •  Requires knowledge of state and national regulatory agency guidelines.
  •  Requires knowledge of state and federal laws relative to assigned area.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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