Overview

**Retail Pharmacy Experience Required**

Under the supervision of the Pharmacist, and in conjunction with outpatient practice providers, the medication refill technician assists with all aspects of the medication refill process using established guidelines to facilitate authorization of medication refills for Indiana University Health (IUH) Primary Care patients. This role will communicate and work effectively with patients and various members of the healthcare team including office staff, nursing triage units, and providers. Job responsibilities include but may not be limited to:

1. Receiving prescription refill requests by e-prescriptions from pharmacies, patient portals, or patient phone calls.
2. Authorizing prescription refills according to protocol using an Electronic Medical Record (EMR)
3. Completing refill requests in a timely and accurate manner according to protocols
4. Utilizing the electronic health record to ensure patients are in compliance with laboratory and other monitoring for medications based on protocols
5. Escalating requests to prescriber and/or office staff when request requires is outside of the approved protocol and needs clinical review
6. Communicating effectively and efficiently with physicians, office staff, patients and/or pharmacies.

Triages phone calls from pharmacies, patients, and providers

Troubleshoots patients and/or clinic staff refill questions and concerns  

Provides high quality customer service to patients, family members and all care team members