Join our Talent Network
Skip to main content
Indiana University Health

Call Center Manager

IU Health Physicians Support Services
Date Posted
08 December, 2022
Schedule & Shift
Full Time
Day
Requisition Number
343598
Save Job Saved
Share: share to e-mail

Call Center Manager

This job posting is no longer active.

Job Description

Overview

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be apart a team that is celebrated for completing challenging and significant work for the good of every patient? We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day!

Sound like a perfect match? Apply now - we can't wait to hear from you!

Summary:

Under the supervision of the designated supervisor, this position exists to provide assistance to the Practice Administrator in planning, budgeting and overall operations including special projects, analysis and policies and procedures. The incumbent will plan, coordinate and manage ongoing analysis, development and implementation of methods and systems to improve overall efficiency and effectiveness of services and functions. Provides leadership for the development and management and overall front office support to the practice plans and strategic goals of the assigned the organization. No evenings/weekends/holidays!!

Requirements:

Requires knowledge in business applications.
• Requires ability to plan and manage the utilization of resources.
• Requires ability to facilitate and lead work groups.
• Requires ability to apply the organization personnel policies and procedures.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires knowledge and ability to promote teamwork and build effective relationships with all levels of the organization.
• Requires ability to lead multiple projects simultaneously while ensuring timely results.
• Requires ability to take initiative and meet objectives.
• Requires a high level of interpersonal; problem solving and analytical skill.
• Requires knowledge of the organization and Private Practice Billing processes.
• Requires knowledge of third party payer regulations.
• Requires three years of ambulatory practice experience.

Apply teamwork. Apply experience. Apply skill. Apply yourself. And together we can change everything.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Call Center Manager Role

Overview

Are you looking for a role that showcases your passion and excitement about helping others? Would you like to be apart a team that is celebrated for completing challenging and significant work for the good of every patient? We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day!

Sound like a perfect match? Apply now - we can't wait to hear from you!

Summary:

Under the supervision of the designated supervisor, this position exists to provide assistance to the Practice Administrator in planning, budgeting and overall operations including special projects, analysis and policies and procedures. The incumbent will plan, coordinate and manage ongoing analysis, development and implementation of methods and systems to improve overall efficiency and effectiveness of services and functions. Provides leadership for the development and management and overall front office support to the practice plans and strategic goals of the assigned the organization. No evenings/weekends/holidays!!

Requirements:

  • qualifications__list
    Requires knowledge in business applications.
  •  Requires ability to plan and manage the utilization of resources.
  •  Requires ability to facilitate and lead work groups.
  •  Requires ability to apply the organization personnel policies and procedures.
  •  Requires strong written and verbal communication skills.
  •  Requires strong customer service skills.
  •  Requires knowledge and ability to promote teamwork and build effective relationships with all levels of the organization.
  •  Requires ability to lead multiple projects simultaneously while ensuring timely results.
  •  Requires ability to take initiative and meet objectives.
  •  Requires a high level of interpersonal; problem solving and analytical skill.
  •  Requires knowledge of the organization and Private Practice Billing processes.
  •  Requires knowledge of third party payer regulations.
  •  Requires three years of ambulatory practice experience.

    Apply teamwork. Apply experience. Apply skill. Apply yourself. And together we can change everything.

    At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

    With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

    IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

    We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status, or any other characteristic protected by federal, state, or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

Related Jobs in the Area

Clinic Manager-Glendale Primary Care

Indianapolis, IN, United States
IU Health Physicians Support Services

Spanish Interpreter Doula FT Nights Riley Hospital

Indianapolis, IN, United States
Riley Hospital

Administrative Coordinator

Indianapolis, IN, United States
IU Health Physicians Support Services

Resident-Chaplaincy-Flat Rate (FT Rotating - Methodist)

Indianapolis, IN, United States
System Services

Fellow-Chaplaincy-Flat Rate (FT Rotating - Methodist)

Indianapolis, IN, United States
System Services

Care Management Consultant

Indianapolis, IN, United States
Methodist Hospital

Data Analyst (Physician Administration)

Indianapolis, IN, United States
System Services

Riley Gift Shop Manager

Indianapolis, IN, United States
System Services

Manager of Cardiovascular Clinical Trials

Indianapolis, IN, United States
System Services

Growth Analyst, Foundation

Indianapolis, IN, United States
System Services

Chaplain-Resource (PRN - Methodist)

Indianapolis, IN, United States
System Services

Interested in working for IU Health?
Take the first step by joining our Talent Network today!

Join our Talent Network