Customer Service Representative II - Referral Intake
Job Location
Department
30 April, 2023
Full Time
Day
348891
Customer Service Representative II - Referral Intake
This job posting is no longer active.
Job Description
Overview
M-F 8:30 – 5:00. Work from home after initial training period. This role is part of the Enteral Nutrition Services Intake Team. Processes incoming referrals for home nutrition services. Works with physician offices and other referral sources to coordinate care. Provides education to patients and caregivers to help them understand insurance coverage and their transition to nutrition services at home. Medical terminology, customer service, referral coordination experience is preferred. Insurance experience is a plus. This is a work from home position after a 2 week in-person training period at our downtown Indianapolis office. Must demonstrate proficiency prior to and while working from home.
• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.
Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Customer Service Representative II - Referral Intake Role
Overview
M-F 8:30 – 5:00. Work from home after initial training period. This role is part of the Enteral Nutrition Services Intake Team. Processes incoming referrals for home nutrition services. Works with physician offices and other referral sources to coordinate care. Provides education to patients and caregivers to help them understand insurance coverage and their transition to nutrition services at home. Medical terminology, customer service, referral coordination experience is preferred. Insurance experience is a plus. This is a work from home position after a 2 week in-person training period at our downtown Indianapolis office. Must demonstrate proficiency prior to and while working from home.
- High School Diploma/GED required.
- 3-5 years of customer service experience required.
- Knowledge of medical terminology and medical coding required.
- Ability to type 30+ words per minute.
- Requires working knowledge of computers.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
Related Jobs in the Area
Customer Service Representative I
Indianapolis,
IN,
United States
System Health Solutions
Office Supervisor
Indianapolis,
IN,
United States
IU Health Physicians Support Services
Unit Secretary - Adult Obstetrics Labor and Delivery Unit - Part Time
Indianapolis,
IN,
United States
Riley Hospital
Interested in working for IU Health?
Take the first step by joining our Talent Network today!
