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Indiana University Health

Customer Service Representative I - CALL CENTER

System Health Solutions
Date Posted
27 March, 2023
Schedule & Shift
Full Time
Day
Requisition Number
349225
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Customer Service Representative I - CALL CENTER

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Job Description

Overview

This role is part of the Enteral Nutrition Services Call Center.   Assists patients with refills for home nutrition products via phone or online form. Each representative is assigned a patient population for relationship building.  Coordinates issue resolution with physician offices and other nutrition areas as necessary.  This is a work from home position after a 2 week in-person training period at our downtown Indianapolis office.  Must demonstrate proficiency prior to and while working from home.   Call center and/or medical office experience is a plus.

 High School Diploma/GED. No experience required.
• Knowledge of medical terminology and medical coding preferred.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Customer Service Representative I - CALL CENTER Role

Overview

This role is part of the Enteral Nutrition Services Call Center.   Assists patients with refills for home nutrition products via phone or online form. Each representative is assigned a patient population for relationship building.  Coordinates issue resolution with physician offices and other nutrition areas as necessary.  This is a work from home position after a 2 week in-person training period at our downtown Indianapolis office.  Must demonstrate proficiency prior to and while working from home.   Call center and/or medical office experience is a plus.

  • qualifications__list
     High School Diploma/GED. No experience required.
  • Knowledge of medical terminology and medical coding preferred.
  •  Ability to type 30+ words per minute.
  •  Requires working knowledge of computers.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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