Overview

**Preferred: RETAIL PHARMACY EXPERIENCE**

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Under the supervision of a pharmacist, and in conjunction with outpatient practice providers, the medication refill technician assists with all aspects of the medication refill process using established guidelines to facilitate authorization of medication refills for Indiana University Health (IUH) Primary Care patients. This role will communicate and work effectively with patients and various members of the healthcare team including office staff, nursing triage units, and providers. Job responsibilities include but may not be limited to:

 Receiving prescription refill requests by e-prescriptions from pharmacies, patient portals, or patient phone calls.

1. Authorizing prescription refills according to protocol using an Electronic Medical Record (EMR)
2. Completing refill requests in a timely and accurate manner according to protocols
3. Utilizing the electronic health record to ensure patients are in compliance with laboratory and other monitoring for medications based on protocols
4. Escalating requests to prescriber and/or office staff when request requires is outside of the approved protocol and needs clinical review
5. Communicating effectively and efficiently with physicians, office staff, patients and/or pharmacies.

Troubleshoots patients and/or clinic staff refill questions and concerns.  

Provides high quality customer service to patients, family members and all care team members.

Under pharmacist supervision, supports the pharmacy department in one or more of the following areas: inventory, preparation, distribution, compounding, processing of medications and supplies, specialty medications, and medication histories. Assists with all functions required for medication processing including answering telephones, taking refill orders, entering orders into system, preparing the medication for pharmacist check, preparing medications for disbursement/shipment/delivery. Key job duties may consist of handling supplies, stocking prepackaged items, maintaining inventory, delivering supplies, maintaining records, distributing supplies. May assist in bulk compounding and preparation of I.V. solutions. Works with pharmacy staff to minimize the potential for medication errors.