Overview

This position provides guidance and serves as the lead in daily activities of this department.  Assists in the supervision of patient flow from point of entry to ensure timely, accurate and professional service. Monitors workflow, quality, and performance and provides direction, guidance and oversight in accordance to policies and procedures.  Recognizes improvement opportunities, helps to implement solutions and handles complex or unresolved issues.  Leads the team in assuring patient experience is of highest priority.  Oversees the Responsibilities of Patient Associate in completing all job duties  This position monitors operational aspects of the department and maintains performance improvement activities as required.  Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Oversees Orders, distributes and maintains designated and appropriate inventory of department related supplies.   This position works closely with team and all appropriate supervisors and/or managers.

• High School Diploma/GED is required. Associate's Degree is preferred.
• Two years of leadership experience or four years of experience in Rehabilitation Services  or similar job duties (patient registration, insurance, scheduling) required.
• Requires high level of interpersonal and problem solving skills
• Requires the ability to promote teamwork and develop team members
• Requires knowledge and understanding of hospital policies and procedures
• Requires the ability to take initiative and meet objectives
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires expert knowledge of rehab services requirements and regulations.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.