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Indiana University Health

Manager of Physical Security

System Services
Date Posted
19 October, 2023
Schedule & Shift
Full Time
Requisition Number
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Manager of Physical Security

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Job Description


Manager of Physical Security

(This position exists within System Ops and the Safety/Security/Disaster Preparedness team and reports to the Director-Organizational Excellence and Alignment)

The leader will oversee the daily enterprise operations of IU Health's physical security systems. This includes leading the team of support technicians across the system as well as leading the transition from IU Health's historical systems to new systems. Physical security includes IU Health's electronic access control system, video management system, badging operations, panic alarms and duress, and more. The role entails project management of different installations and renovations, maintaining and updating design standard documents, and partnering with our information systems teams to future-proof physical security and ensure compatibility. This leader will build and lead a highly engaged team, maintain daily operations of our physical security systems, and ensure we are continuously improving our capabilities as a health system.


Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Business Acumen - Exhibits a solid understanding of the organization and how it is structured, the dynamics of the health systems. Has foundational knowledge of business functions and operations of their area and the customers they serve. Manages projects and initiative budgets, and consistently applies principles of core business functions (finance, marketing, economics, sales, technology, and business systems) to make sound judgments.

Customer Focus - Designs and delivers strategies that place customers at the center of business decisions. Consistently identifies current and future customer needs and ensures the effective delivery of high quality and value added solutions, products, and services that meet or exceed customer expectations.

Communication - Translates work unit initiatives for team members, linking their work to the broader strategy. Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Proactively asks for input, and proactively obtains and applies the thoughts and ideas of others. Can clearly articulate a firm decision when needed, while simultaneously ensuring team members understand the "Why", the "How" and the "What". Promptly responds to requests for information, and works to proactively think through next steps and anticipate potential issues, requests, or business needs. Openly shares knowledge and expertise.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes. Seeks new ways to improve individual and team efforts for overall success, while promoting collaboration and teamwork. Engages, guides and mentors team members to ensure they have meaningful work experiences. Prioritizes team member development, and provides frequent coaching and opportunities for two-way dialogue. Actions consistently exhibit and model the values of the organization.

Execution - Drives results by assigning clear authority and accountability, integrating and aligning efforts across the team, and monitoring progress against objectives. Conveys a strong sense of urgency around continuous improvement, achieving high quality results, and accelerating business performance. Addresses problems directly and drives changes necessary to achieve business objectives.

Project Management - Works with team members to develop solutions with sound methodologies, guidelines, and best practices. Makes decisions and solves problems within project plan parameters, recognizes patterns, time sequences, events, or underlying issues in complex relationships. Chooses the best alternative based on consideration of pros, cons, tradeoffs, timing, and available resources.


  • Bachelor's Degree or equivalent years of experience is required.
  • Requires 5-7 years of relevant experience.
  • Requires 1-3 years of supervision/leadership experience.
  • Requires industry knowledge of physical security market and systems.
  • Requires technical expertise and understanding of physical security systems.


We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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