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Indiana University Health

Revenue Cycle Services - Director, Call Center

System Services
Date Posted
05 January, 2024
Schedule & Shift
Full Time
Day
Requisition Number
362875
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Revenue Cycle Services - Director, Call Center

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Job Description

Overview

The Revenue Cycle Services – Director is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. The Director will provide departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. The Director ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. This solutions focused leader with call-center expertise will collaborate with other Directors and Executive Directors to ensure consistent leadership and standards across the division. This individual must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control while elevating the overall customer experience. 

ADDITIONAL OPPORTUNITIES INCLUDE:

  • Ensuring alignment of functional initiatives with IUH’s mission, vision, and values.
  • Leading Revenue Cycle operations for all assigned Revenue Cycle Services Teams. 
  • Leading and motivating a highly engaged team. 
  • Driving change in a fast-paced environment. 
  • Developing programs in performance improvement methodologies, data analysis, data processing, work simplification techniques, as well as other subjects related to performance improvement. 

FLEXIBLE WORK AND TOTAL REWARDS:

  • Remote work opportunity with three days (3) required on site in Indianapolis, Indiana. 
  • We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, affinity groups, wellness program, and more!

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES:

  • Bachelor's degree or high school diploma with five years of leadership experience.
  • Requires at least three years of revenue cycle management experience.
  • Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
  • Call Center Experience strongly preferred. 
  • Requires the ability to plan and manage the utilization of resources.
  • Requires a high level of interpersonal, problem-solving, and analytical skills.
  • Requires effective written and verbal communication skills in both individual and group settings.
  • Requires the ability to organize and manage work to achieve performance expectations.
  • Requires the ability to promote teamwork and develop team members.
  • Requires ability to manage within the confines of a budget.
  • Requires a passionate commitment to continuous performance improvement.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is among the top ten largest single-state nonprofit health systems in the United States. Through its 16 hospitals (a mix of urban, suburban and rural facilities), IU Health offers a full range of specialty and primary care services for children and adults. Statewide, IU Health has more than 2,600 staffed beds, $6.23 billion in net total operating revenue, and strategic service lines including cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplant, that have received national recognition for quality patient care over the decades. IU Health has over 34,000 team members.

 

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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