Overview

**REQUIRED:  RETAIL PHARMACY EXPERIENCE**

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Sound like a perfect match? Apply now - we can't wait to hear from you!

Under the supervision of the Pharmacist, and in conjunction with outpatient practice providers, the medication refill technician assists with all aspects of the medication refill process using established guidelines to facilitate authorization of medication refills for Indiana University Health (IUH) Primary Care patients. This role will communicate and work effectively with patients and various members of the healthcare team including office staff, nursing triage units, and providers. Job responsibilities include but may not be limited to:

1. Receiving prescription refill requests by e-prescriptions from pharmacies, patient portals, or patient phone calls.
2. Authorizing prescription refills according to protocol using an Electronic Medical Record (EMR)
3. Completing refill requests in a timely and accurate manner according to protocols
4. Utilizing the electronic health record to ensure patients are in compliance with laboratory and other monitoring for medications based on protocols
5. Escalating requests to prescriber and/or office staff when request requires is outside of the approved protocol and needs clinical review
6. Communicating effectively and efficiently with physicians, office staff, patients and/or pharmacies.

Triages phone calls from pharmacies, patients, and providers

Troubleshoots patients and/or clinic staff refill questions and concerns  

Provides high quality customer service to patients, family members and all care team members.

• High School Diploma/GED is required.   
• Requires Indiana Pharmacy Tech-In Training OR Indiana Pharmacy Technician License OR intern/extern license if enrolled in accredited college of pharmacy.   
• Requires Pharmacy Technician National Certification within one year of hire unless enrolled in accredited college of pharmacy or enrolled in or graduated from an ASHP/ACPE accredited Pharmacy Technician training program.   
• Requires the absence of criminal history related to the ability to work with drugs.   
• Requires strong mathematical calculation skills.
• Requires ability to learn basic pharmacy technician skills in assigned areas and work under close supervision or under clearly defined procedures.
• Requires ability to learn effective written and communication skills.   
• Requires ability to learn and execute customer services skills.
• Requires basic proficiency typing and using Microsoft office applications. 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.