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Indiana University Health

Senior Consultant Experience Design

Methodist Hospital
Date Posted
12 March, 2024
Schedule & Shift
Full Time
Day
Requisition Number
369987
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Senior Consultant Experience Design

Job Description

Overview

Build your career with IU Health!  We have an exciting opportunity available for a Senior Consultant Experience Design to join the Nursing Administration team at our Methodist Hospital . 

The Senior Consultant Experience Design supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan. Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities. Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables. Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.

Essential functions include: 

Coaching and consulting with (~30) Managers to support development of key competencies. We need an expert to support knowledge sharing. 

• Regular analysis and reporting to support customer feedback and metric understanding. Surveys garner feedback, but this role helps us make meaning if it.

 • NRC Health/PowerBI support and conduit for clients. Facilitates needs for leaders, including submitting tickets. 

• Service training and support for teams. Creates and supplies per user requests. 

• Project management and communication of key regional and system programs and projects.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!  


• Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred.
• Masters Preferred.
•5-7 years of relevant experience.
• Experience in service or healthcare related industry preferred.
• Experience with matrix organization and complex work environment.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Senior Consultant Experience Design Role

Overview

Build your career with IU Health!  We have an exciting opportunity available for a Senior Consultant Experience Design to join the Nursing Administration team at our Methodist Hospital . 

The Senior Consultant Experience Design supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan. Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities. Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables. Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.

Essential functions include: 

  • qualifications__list
    Coaching and consulting with (~30) Managers to support development of key competencies. We need an expert to support knowledge sharing. 

  • Regular analysis and reporting to support customer feedback and metric understanding. Surveys garner feedback, but this role helps us make meaning if it.

     

  • NRC Health/PowerBI support and conduit for clients. Facilitates needs for leaders, including submitting tickets. 

  • Service training and support for teams. Creates and supplies per user requests. 

  • Project management and communication of key regional and system programs and projects.

    At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!  


  •  Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred.
  •  Masters Preferred.
  • 5-7 years of relevant experience.
  •  Experience in service or healthcare related industry preferred.
  •  Experience with matrix organization and complex work environment.
  •  Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

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Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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