Enteral Nutrition Referral Intake - Indianapolis - Full Time Day
Job Location
22 May, 2024
Full Time
Day
373727
Enteral Nutrition Referral Intake - Indianapolis - Full Time Day
This job posting is no longer active.
Job Description
Overview
This role is part of the Enteral Nutrition Services Intake Team. Processes incoming referrals for home nutrition services. Works with physician offices and other referral sources to coordinate care. Verifies patient coverage and benefits for enteral nutrition and supplies. Provides education to patients and caregivers to help them understand insurance coverage Provides education to patients and caregivers about transition to nutrition services at home. This is a work from home position after the initial in-office training period and passing a job competency exam. Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling.
• Experience with enteral nutrition and/or referral intake a plus!
• High School Diploma/GED required.
• 3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Enteral Nutrition Referral Intake - Indianapolis - Full Time Day Role
Overview
This role is part of the Enteral Nutrition Services Intake Team. Processes incoming referrals for home nutrition services. Works with physician offices and other referral sources to coordinate care. Verifies patient coverage and benefits for enteral nutrition and supplies. Provides education to patients and caregivers to help them understand insurance coverage Provides education to patients and caregivers about transition to nutrition services at home. This is a work from home position after the initial in-office training period and passing a job competency exam. Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Gathers patient personal and billing information for database entry and scheduling.
- Experience in a medical setting preferred
- Experience with enteral nutrition and/or referral intake a plus!
- High School Diploma/GED required.
- 3-5 years of customer service experience required.
- Knowledge of medical terminology and medical coding required.
- Ability to type 30+ words per minute.
- Requires working knowledge of computers.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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