Experience Design Application Regional Manager
Job Location
23 August, 2024
Full Time
Day
373679-OTHLOC-300000007210922
Experience Design Application Regional Manager
This job posting is no longer active.
Job Description
Overview
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.
This role reports to the Director-Experience Design Application-Regional to align initiatives across the region for success in patient experience metrics. This role will include management of the following teams and programs:
Child Life Specialists
Volunteer Services
Patient Liaisons
Outpatient Complaint Intake and Follow Up
Patient and Family Advisory Councils
Other project-based initiatives or functions may be assigned to this role to manage the perception of patients across the continuum of care.
As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance.
The Experience Design Application Regional Manager works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. This position manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan. This role supports the execution and standardization of all experience related tactics across area of responsibility. It will ensure experience performance metrics are incorporated into transformational improvement efforts. The role amplifies the Voice of the Customer to drive related experience improvements. This position understands the application of tools, frameworks, and methodologies that support the system IU Health experience. May require oversight of various teams as needed.
• 5-7 years of relevant experience.
• Experience in service or healthcare related industry preferred.
#LI-FR1
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Experience Design Application Regional Manager Role
Overview
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.
This role reports to the Director-Experience Design Application-Regional to align initiatives across the region for success in patient experience metrics. This role will include management of the following teams and programs:
Child Life Specialists
Volunteer Services
Patient Liaisons
Outpatient Complaint Intake and Follow Up
Patient and Family Advisory Councils
Other project-based initiatives or functions may be assigned to this role to manage the perception of patients across the continuum of care.
As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance.
The Experience Design Application Regional Manager works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. This position manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan. This role supports the execution and standardization of all experience related tactics across area of responsibility. It will ensure experience performance metrics are incorporated into transformational improvement efforts. The role amplifies the Voice of the Customer to drive related experience improvements. This position understands the application of tools, frameworks, and methodologies that support the system IU Health experience. May require oversight of various teams as needed.
- Bachelors degree required. Degree in Service Management, Health Administration, Business Administration, or related field preferred. Masters preferred.
- 5-7 years of relevant experience.
- Experience in service or healthcare related industry preferred.
#LI-FR1
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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