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Indiana University Health

Senior Improvement Leader (Operational Excellence)

West Hospital
Date Posted
23 May, 2024
Schedule & Shift
Full Time
Requisition Number
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Senior Improvement Leader (Operational Excellence)

Job Description


Build your career with IU Health!  We have an exciting opportunity available for a Senior Improvement Leader to join the Operational Excellence team at our Indy Suburban Region (IU Health North, West, Fishers, Tipton). 

The Senior Improvement Leader partners with all levels of leaders and team members to share accountability for obtaining quantifiable results in alignment with the organization's system and regional goals. Deploys strategic programs and facilitates breakthrough results for highly complex process improvement initiatives. Develops lean management system (based on Toyota Production and High Reliability Organization principles) capability with leaders and team members. Serves as a mentor and resource for less experienced team members.

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Critical Thinking - Leverages curiosity and insights to explore rationale behind decision-making. Connects pieces of information from various sources to improve problem solving capabilities and recommendations. Actively distinguishes questions, problems, and conflict. Combines existing knowledge and on-the-job experiences to ensure best practices are being implemented in day-to-day work.

Relationship Building - Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Strives to develop and maintain a network of contacts, both internal and external to the organization, and assists entry-level professionals in building their network.

Business Acumen - Exhibits working knowledge of the department and function and how it is structured. Structures work to align with the goals and operations of department and function.

Cultural & Organizational Effectiveness - Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality and authenticity. Consistently demonstrates respect for others. Appreciates diversity of thought, and actively fosters an atmosphere of inclusion.

Leadership - Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes. Seeks new ways to improve individual and team efforts for overall success, while promoting collaboration and teamwork.

Communication - Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information, and works to proactively think through next steps and anticipate potential issues, requests, or business needs. Openly shares knowledge and expertise.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!  

  • Bachelor's Degree or equivalent years of experience is required.
  • Requires 5-7 years of relevant experience.
  • 5-7 years relevant LEAN experience with complex matrix organization leading through influence is required.
  • 2 - 3 years experience with complex matrix organizations is required.
  • Project management experience required. 
  • Experience utilizing techniques (at least 4 of the following) such as: VSM/VSA, DMAIC, Scientific thinking, operating systems, Training w/in Industry (TWI), 3P, various problem-solving tools, system thinking, Just Culture, High Reliability Organization (HRO), SIPOC and FMEA is preferred.
  • Requires basic proficiency in MS Office. 


We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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