Specialist-Problem Resolution, Path Lab Client Services (Full-Time, Days)
Job Location
18 April, 2025
Full Time
Day
394948
Specialist-Problem Resolution, Path Lab Client Services (Full-Time, Days)
This job posting is no longer active.
Job Description
Overview
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
The laboratories of IU Health offer some of the most comprehensive laboratory services in Indiana! Open 24 hours a day, seven days a week, the laboratories perform more than 19 million tests a year. In addition to IU Health, laboratory testing services are provided to hospitals and physicians across the country.
The Problem Resolution Specialist proactively identifies problems and facilitates resolutions of customer problems while maintaining positive relationships with DPLM staff and customers. Conducts trend analysis for problems reported by customers. Organizes and prioritizes workloads to ensure problems are resolved in timely manner with customer follow-ups in identified timeline. Consults with internal and external teams to resolve problems and facilitate accommodation requests. Conducts and recommends training, and works to prevent replication of problems across the system. Uses lean tools to ensure problems are diagnosed, resolved and prevented.
• Prefers understanding of Lean concepts and tools.
• Requires working knowledge of internal databases.
• Requires excellent problem solving skills and ability to deal with a variety of variables.
• Requires project and time management skills.
• Requires excellent communication skills.
• Requires ability to work in high-stress/fast pace environment.
• Requires analytical and interpretative skills.
• Requires attention to detail.
• Requires organization skills and ability to handle multiple functions at one time.
• Requires understanding when an issue must be referred to another area to ensure appropriate action.
• Requires ability to work independently.
• Requires working knowledge of medical terminology.
• Requires 5 years relevant, clinical laboratory experience.
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- Increased pay scale for bedside nurses.
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Specialist-Problem Resolution, Path Lab Client Services (Full-Time, Days) Role
Overview
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
The laboratories of IU Health offer some of the most comprehensive laboratory services in Indiana! Open 24 hours a day, seven days a week, the laboratories perform more than 19 million tests a year. In addition to IU Health, laboratory testing services are provided to hospitals and physicians across the country.
The Problem Resolution Specialist proactively identifies problems and facilitates resolutions of customer problems while maintaining positive relationships with DPLM staff and customers. Conducts trend analysis for problems reported by customers. Organizes and prioritizes workloads to ensure problems are resolved in timely manner with customer follow-ups in identified timeline. Consults with internal and external teams to resolve problems and facilitate accommodation requests. Conducts and recommends training, and works to prevent replication of problems across the system. Uses lean tools to ensure problems are diagnosed, resolved and prevented.
- High School Diploma/GED required.
- Prefers understanding of Lean concepts and tools.
- Requires working knowledge of internal databases.
- Requires excellent problem solving skills and ability to deal with a variety of variables.
- Requires project and time management skills.
- Requires excellent communication skills.
- Requires ability to work in high-stress/fast pace environment.
- Requires analytical and interpretative skills.
- Requires attention to detail.
- Requires organization skills and ability to handle multiple functions at one time.
- Requires understanding when an issue must be referred to another area to ensure appropriate action.
- Requires ability to work independently.
- Requires working knowledge of medical terminology.
- Requires 5 years relevant, clinical laboratory experience.
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- Increased pay scale for bedside nurses.
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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