HIM Operations Associate RR – IU Health Bedford Hospital*
Job Location
01 May, 2025
Full Time
Day
395257
HIM Operations Associate RR – IU Health Bedford Hospital*
This job posting is no longer active.
Job Description
Overview
This position is onsite at IU Health Bedford, 2900 16th Street, Bedford, IN 47421 and rotating to IU Health Paoli, 642 W Hospital Rd, Paoli, IN 47454 on a routine basis.
Hours are M-F, 8a-4:30pm (some flexibility), no holidays or weekends
This position will include releasing medical records while complying with HIPAA requirements by following policies and procedures. These tasks require attention to detail and efficiency in producing high-quality results. This position is part of a highly motivated and compassionate team who support each other and provide great service to our customers (patients, caregivers, providers, and external facilities). In addition, this position is responsible for collecting records, preparing and scanning records, performing quality control and validation of scanned documents.
Must have:
- Release of information experience
- Customer service experience
- Scanning patient records experience
- Microsoft Office – Outlook, Word, Excel, Teams
- Experience with interactions with patients
- Works well in a team setting
Key Responsibilities:
- Retrieves records
- Reconciles records received against those expected, follows up with patient care areas to obtain missing records; identifies issues of charts not retrieved
- Preps records for scanning which includes sequencing, applying barcode labels to documents that have appropriate patient identification.
- Direct and batch scan to electronic medical record system.
- Performs document imaging indexing functions (Quality Control and Validation).
- Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases.
- Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy system(s).
- Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester.
- Maintains effective working relationships with a variety of team members within HIM as well as in other units and departments.
- Handles both verbal and written communication with team members and customers throughout the entire IU Health system.
- Maintains productivity data for all activities and submits task information daily to the productivity database
- Cross-trains to cover South Region facilities on a routine basis and possibly on short notice.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the HIM Operations Associate RR – IU Health Bedford Hospital* Role
Overview
This position is onsite at IU Health Bedford, 2900 16th Street, Bedford, IN 47421 and rotating to IU Health Paoli, 642 W Hospital Rd, Paoli, IN 47454 on a routine basis.
Hours are M-F, 8a-4:30pm (some flexibility), no holidays or weekends
This position will include releasing medical records while complying with HIPAA requirements by following policies and procedures. These tasks require attention to detail and efficiency in producing high-quality results. This position is part of a highly motivated and compassionate team who support each other and provide great service to our customers (patients, caregivers, providers, and external facilities). In addition, this position is responsible for collecting records, preparing and scanning records, performing quality control and validation of scanned documents.
Must have:
- Release of information experience
- Customer service experience
- Scanning patient records experience
- Microsoft Office – Outlook, Word, Excel, Teams
- Experience with interactions with patients
- Works well in a team setting
Key Responsibilities:
- Retrieves records
- Reconciles records received against those expected, follows up with patient care areas to obtain missing records; identifies issues of charts not retrieved
- Preps records for scanning which includes sequencing, applying barcode labels to documents that have appropriate patient identification.
- Direct and batch scan to electronic medical record system.
- Performs document imaging indexing functions (Quality Control and Validation).
- Applies IU Health policies and procedures, state, and federal regulations which govern the release of protected health information, including behavioral health, drug/alcohol abuse records, adoption records, and records containing information about communicable diseases.
- Provides customer service for providers and patients who need patient health information for continuity of care and other purposes; telephone courtesy and customer service skills required in addition to knowledge of how to locate and print the requested patient information from the electronic record systems as well as historical legacy system(s).
- Accurately fulfills requests, limiting the information provided to that which is needed to meet the needs of the requester.
- Maintains effective working relationships with a variety of team members within HIM as well as in other units and departments.
- Handles both verbal and written communication with team members and customers throughout the entire IU Health system.
- Maintains productivity data for all activities and submits task information daily to the productivity database
- Cross-trains to cover South Region facilities on a routine basis and possibly on short notice.
- At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
- Requires working knowledge of patient registration and financial clearance.
- Requires a high level of interpersonal and problem solving skills.
- Requires effective written and verbal communication skills.
- Requires the ability to work within a team and maintain collaborative relationships.
- Requires the ability to take initiative and meet objectives.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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