Overview

This position is responsible for timely and accurate resolution of patients accounts. Responsibilities may include but are not limited to obtaining specific information to generate an accurate financial and demographic record, insurance verification, prior authorization, coordination of benefits, appeals. Communicate with payers and patients to achieve accurate payment information and financial counseling/individual solutions.  The position adheres to departmental productivity, quality, and service standards in support of operational goals. 

• High School Diploma/GED. 0-3 Years of Experience; Associate's Degree preferred. 
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology. 
• Requires working knowledge of payer billing requirements, regulations, and the third party appeal and denial process.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.