RCS Manager- Switchboard Operations
Job Location
08 May, 2025
Full Time
395780
RCS Manager- Switchboard Operations
Job Description
Overview
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.
This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.
- Leadership and Management: Provide leadership and organizational structure for the switchboard team, ensuring efficient day-to-day operations and long-term planning
- Call Handling: Oversee the handling of incoming and outgoing calls, ensuring they are answered promptly and transferred to the appropriate departments or individuals
As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance.
#LI-FR1 Anticipated requisition closing date: XX/XX/XXXX We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
•At least three years of experience with hospital or physician billing strongly preferred.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
• Requires the ability to plan and manage the utilization of resources.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations.
• Requires the ability to promote teamwork and develop team members.
• Requires ability to manage within the confines of a budget.
• Requires a passionate commitment to continuous performance improvement.
Qualifications for the RCS Manager- Switchboard Operations Role
Overview
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.
This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.
- Leadership and Management: Provide leadership and organizational structure for the switchboard team, ensuring efficient day-to-day operations and long-term planning
- Call Handling: Oversee the handling of incoming and outgoing calls, ensuring they are answered promptly and transferred to the appropriate departments or individuals
As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance.
- Requires strong knowledge of business and reimbursement management with an undergraduate degree preferred.
- At least three years of experience with hospital or physician billing strongly preferred.
- Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
- Requires the ability to plan and manage the utilization of resources.
- Requires a high level of interpersonal, problem-solving and analytical skills.
- Requires effective written and verbal communication skills in both individual and group settings.
- Requires the ability to organize and manage work to achieve performance expectations.
- Requires the ability to promote teamwork and develop team members.
- Requires ability to manage within the confines of a budget.
- Requires a passionate commitment to continuous performance improvement.
#LI-FR1
Anticipated requisition closing date: XX/XX/XXXX
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
Interested in working for IU Health?
Take the first step by joining our Talent Network today!
