Overview

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health has an outstanding opportunity open in our ambulatory setting for a Patient Relations Consultant to join our team at our downtown Indianapolis office. This role will be a full-time day shift role working in a hybrid capacity Monday- Friday.  There may be some on-call support needed throughout the year.

The Patient Relations Consultant provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements.  This Consultant provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances. Ensures actions and documentation reflect compliance with federal and state governmental regulations and works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.

Preferred Skills

• Excellent verbal and written communication skills
• Ability to build and maintain relationships with stakeholders and other leaders across IU Health
• Great attention to detail
• Data Entry and Analytical skills

As the most comprehensive medical system in Indiana, IU Health offers many different career opportunities as you grow professionally.  IU Health also offers a large benefits package, PTO, 401k match and several other programs to meet your needs.  These are just a few reasons why applying for your career with IU Health is a good choice.

• Requires a Bachelor's degree or completion within 12 months.
• 0-3 years of related experience is required.
• Requires the ability to align process management with policies and federal, state, or regulatory requirements.
• Requires experience involving extensive patient/public contact and crisis resolution.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.