Overview

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Specialist-Information Services Intermediate

(This position will involve onsite work in and around Indianapolis, Indiana)

RESPONSIBILITIES:

• Provides first-level computer support over the phone for problem management and resolution as well as requests for IS service delivery. 
• Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative. 
• Monitors performance of the production network, systems and infrastructure. Identifies and manages problems and isolates root causes.
• Monitors applications, databases, systems and infrastructure components ensure Service Level Agreements are met. 
• Identifies trends leading to problems and proactively takes action to initiate immediate problem management activities. 
• Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure. 
• Assists with systems operation, monitoring initializations, and backups, job scheduling and other assigned tasks. 
• Provides assistance and guidance to other Team Members.

REQUIREMENTS:

• High School Diploma required.
• Bachelor's preferred.
• 2-4 years experience in Service Desk required.
• A+ Certification preferred.
• Understands basic concepts of Information Services.
• Previous Phone support experience required.
• Recommends experience working in a Network Operations Center.
• Requires the ability to work any shift or day as needed by management.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.