Overview

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. This position is responsible for timely and accurate resolution of patient’s accounts.  Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  Communicates with payers and patients to achieve accurate financial information.   Responsible for accurate Registration of patients, Scheduling recurring  appointments, answers incoming calls and directs patient and visitors appropriately.    Participates in operational aspects of the department and maintains performance improvement activities as required.  Participates in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. Orders, distributes and maintains designated and appropriate inventory of department related supplies.    This position is assigned higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and incumbents are held to higher productivity and quality standards.

• High School Diploma/GED is required.
• Two years experience in Rehabilitation Services  or similar job duties (patient registration, insurance, scheduling) required.
• Requires the ability to work within a team and maintain collaborative relationships
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)
• Requires high level of interpersonal and problem solving skills
• Requires the ability to take initiative and meet objectives
• Requires effective written and verbal communication skills
• Requires an excellent working knowledge of the Associate of Clinical Support Job Duties

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.