Problem Resolution Specialist - Lab
Job Location
Department
18 December, 2020
Full Time
Day
274143
Problem Resolution Specialist - Lab
Job Description
Overview
Do you have 5 years of clinical laboratory experience?? This may be the job for you!
Proactively identifies problems and facilitates resolutions of customer problems while maintaining positive relationships with DPLM staff and customers. Conducts trend analysis for problems reported by customers. Organizes and prioritizes workloads to ensure problems are resolved in timely manner with customer follow-ups in identified timeline. Consults with internal and external teams to resolve problems and facilitate accommodation requests. Conducts and recommends training, and works to prevent replication of problems across the system. Uses lean tools to ensure problems are diagnosed, resolved and prevented.
• Prefers understanding of Lean concepts and tools.
• Requires working knowledge of internal databases.
• Requires excellent problem solving skills and ability to deal with a variety of variables.
• Requires project and time management skills.
• Requires excellent communication skills.
• Requires ability to work in high-stress/fast pace environment.
• Requires analytical and interpretative skills.
• Requires attention to detail.
• Requires organization skills and ability to handle multiple functions at one time.
• Requires understanding when an issue must be referred to another area to ensure appropriate action.
• Requires ability to work independently.
• Requires working knowledge of medical terminology.Requires 5 years relevant, clinical laboratory experience.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Problem Resolution Specialist - Lab Role
Overview
Do you have 5 years of clinical laboratory experience?? This may be the job for you!
Proactively identifies problems and facilitates resolutions of customer problems while maintaining positive relationships with DPLM staff and customers. Conducts trend analysis for problems reported by customers. Organizes and prioritizes workloads to ensure problems are resolved in timely manner with customer follow-ups in identified timeline. Consults with internal and external teams to resolve problems and facilitate accommodation requests. Conducts and recommends training, and works to prevent replication of problems across the system. Uses lean tools to ensure problems are diagnosed, resolved and prevented.
- High School Diploma/GED required.
- Prefers understanding of Lean concepts and tools.
- Requires working knowledge of internal databases.
- Requires excellent problem solving skills and ability to deal with a variety of variables.
- Requires project and time management skills.
- Requires excellent communication skills.
- Requires ability to work in high-stress/fast pace environment.
- Requires analytical and interpretative skills.
- Requires attention to detail.
- Requires organization skills and ability to handle multiple functions at one time.
- Requires understanding when an issue must be referred to another area to ensure appropriate action.
- Requires ability to work independently.
- Requires working knowledge of medical terminology.Requires 5 years relevant, clinical laboratory experience.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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