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Indiana University Health

Coordinator-Patient Experience Liaison

West Hospital
Date Posted
18 December, 2020
Schedule & Shift
Full Time
Evening
Requisition Number
274963
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Coordinator-Patient Experience Liaison

Job Description

Overview

Coordinates a variety of service requests which focus on patient needs and ensuring a positive patient/visitor experience in the Emergency Department. Includes staff education and training, documentation, communication, and coordinating under minimal supervision. Assists in planning, directing, and overall coordination of Guest Relations services and this position will interact directly with patients, families, visitors and staff on a daily basis. Responsible for real time service recovery as it directly connects to the patient and their family. Coordinates and maintains staff competency in the area of bereavement and family and patient centered care. Serves as a bereavement resource while on duty. Responsible for supervising the student volunteers, whose focus is serving the patent and their needs.

 Bachelors degree in Business, Public Relations, Communications, Marketing or related field is preferred.
• May require BLS or ability to attain in 3 months depending on business needs.
• Three years of professional experience in a hospital or hospitality service focused position is preferred.

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Coordinator-Patient Experience Liaison Role

Overview

Coordinates a variety of service requests which focus on patient needs and ensuring a positive patient/visitor experience in the Emergency Department. Includes staff education and training, documentation, communication, and coordinating under minimal supervision. Assists in planning, directing, and overall coordination of Guest Relations services and this position will interact directly with patients, families, visitors and staff on a daily basis. Responsible for real time service recovery as it directly connects to the patient and their family. Coordinates and maintains staff competency in the area of bereavement and family and patient centered care. Serves as a bereavement resource while on duty. Responsible for supervising the student volunteers, whose focus is serving the patent and their needs.

  • qualifications__list
     Bachelors degree in Business, Public Relations, Communications, Marketing or related field is preferred.
  •  May require BLS or ability to attain in 3 months depending on business needs.
  •  Three years of professional experience in a hospital or hospitality service focused position is preferred.
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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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