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Indiana University Health

Call Center Team Lead

System Services
Date Posted
23 July, 2021
Schedule & Shift
Full Time
Day
Requisition Number
273458
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Call Center Team Lead

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Job Description

Overview

This position is responsible for leadership of assigned teams within IU Health Revenue Cycle Services. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. Serves as the first tier escalation for team members on task oriented problems or issues, and supports management in promotion of staff development and the allocation and coordination of daily work.

The RCS Patient Access Center is looking for a supervisor to partner with all call center associates who serve as the liaison between our patients and their providers’ office. In this role, the supervisor will need to know all fucnctions and operations within a call center environment, such as answering incoming calls for the Southern Indiana Physicians (SIP) outpatient offices, scheduling appointments and assist the patient with any questions related to their visit.  Additionally the supervisor will be training, developing, leading and troubleshooting.

 2 years of experience in a Call Center environment with a strong customer service and relationship managerment preferred.
• Requires expert knowledge of revenue cycle requirements and regulations.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to promote teamwork and develop team members.
• Requires the ability to take initiative and meet objectives, and multi-task in a high volume call center environment.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Call Center Team Lead Role

Overview

This position is responsible for leadership of assigned teams within IU Health Revenue Cycle Services. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. Serves as the first tier escalation for team members on task oriented problems or issues, and supports management in promotion of staff development and the allocation and coordination of daily work.

The RCS Patient Access Center is looking for a supervisor to partner with all call center associates who serve as the liaison between our patients and their providers’ office. In this role, the supervisor will need to know all fucnctions and operations within a call center environment, such as answering incoming calls for the Southern Indiana Physicians (SIP) outpatient offices, scheduling appointments and assist the patient with any questions related to their visit.  Additionally the supervisor will be training, developing, leading and troubleshooting.

  • qualifications__list
     2 years of experience in a Call Center environment with a strong customer service and relationship managerment preferred.
  •  Requires expert knowledge of revenue cycle requirements and regulations.
  •  Requires a high level of interpersonal, problem solving, and analytic skills.
  •  Requires effective written and verbal communication skills in both individual and group settings.
  •  Requires the ability to promote teamwork and develop team members.
  •  Requires the ability to take initiative and meet objectives, and multi-task in a high volume call center environment.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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