Overview

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This position coordinates a variety of service requests which focus on patient needs and ensuring a positive patient/visitor experience in the Emergency Department. Includes staff education and training, documentation, communication, and coordinating under minimal direction. Assists in planning, directing, and overall coordination of Guest Relations services and this position will interact directly with patients, families, visitors and staff daily. Responsible for real time service recovery as it directly connects to the patient and their family. Coordinates and maintains staff proficiency in the area of bereavement and family and patient centered care. Serves as a bereavement resource while on duty. Responsible for supervising the student volunteers, whose focus is serving the patent and their needs. This position requires a warm and friendly demeanor and the ability to build relationships.

• Bachelors degree in Business, Public Relations, Communications, Marketing or related field is preferred.
• May require BLS or ability to attain in 3 months depending on business needs.
• Three years of professional experience in a hospital or hospitality service focused position is preferred.
• Experience in Emergency department or hospital setting is highly preferred.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.