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Indiana University Health

Executive Director-Experience Design

System Services
Date Posted
17 February, 2021
Schedule & Shift
Full Time
Day
Requisition Number
302368
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Executive Director-Experience Design

Job Description

Overview

The Executive Director – Experience Design is responsible for working with system-wide partners to create a consistent, best-in-class customer experience for IU Health customers, and achieving system brand loyalty and service goals. This leader will partner with clinical and business leadership to establish system service goals, help to build accountability, empowerment and transparency. They will work towards strategic development, development and execution of programs to meet goals, and oversight and monitoring toward those goals. The Executive Director will develop an agenda for system-wide innovative organizational improvement using strong analytical and relationship building skills. This leader will have the unique opportunity to impact lasting cultural changes on the entire system by driving a paitent experience that helps improve quality of care and team member engagement. 

Other opportunities include:

·      Interfacing with senior leadership and front-line team members, executing organizational strategy and driving change initiatives across the system to optimize organizational potential and achieve strategic and operational objectives

·      Demonstrating the ability to be a visionary leader who knows how to effectively drive change in a complex environment

Qualifications/knowledge/skills/abilities

·      Bachelors degree required. Masters preferred.  

·      7+ years of relevant experience.

·      Experience in a matrix organization and navigating complex work environments.

·      Strong demonstrated transformational and complex matrix leadership skills to champion a patient-centered strategy.

·      Experience designing organizational structures to achieve business and operational needs.

·      Knowledge of applicable Federal, State and Local regulatory agency guidelines and laws.

·      Knowledge of industry issues, demonstrated experience and results, accountable care and insurance/population risk models.

Key Relationships

Reports to: Chief Nurse Executive   

Direct reports: 3 Director level and 4 individual contributors

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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