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Indiana University Health

Work From Home - Customer Service

System Services
Date Posted
23 November, 2021
Schedule & Shift
Full Time
Requisition Number
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Work From Home - Customer Service

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Job Description


Are you a compassionate empathic individual that has a passion for helping others? Do you strive to put forth the effort to be the best adhering to a one call resolution? Are you ready to be a part of a fun and exciting team? We offer great pay, full benefits and a family oriented environment that prides itself on diversity as well as respect. We provide extensive training to help guide our reps to be able to properly care for our patient's billing inquiries including: loading insurance, offering financial assistance, explaining a patient's responsibility along with advocating their needs by providing affordable payment plans. If you're up for the challenge apply today! We look forward to hearing from you and joining our team so together we can provide the best care possible for our patients.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

Additional Information

  • Hours: 10:30AM – 7:00PM EST
  • Remote: Position is work from home, but team member must have the flexibility and availability to come into the office located Eastside of Indianapolis, IN as needed (and at your own expense) for training, department meetings, etc.
  • Starting rate: $17/hour (commensurate with relevant experience [resume must be linked to application], with upward succession into leadership) *Additional pay opportunity for bilingual team members


  • At least one year of experience in hospital or physician billing strongly preferred.
  • Requires working knowledge of payer billing requirements and regulations.
  • Requires a high level of interpersonal, problem solving, and analytic skills.
  • Requires effective written and verbal communication skills.
  • Requires the ability to work within a team and maintain collaborative relationships.
  • Requires the ability to take initiative and meet objectives.


Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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