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Indiana University Health

Analyst-Applications Intermediate

System Clinical Services
Date Posted
02 April, 2021
Schedule & Shift
Full Time
Day
Requisition Number
304280
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Analyst-Applications Intermediate

Job Description

Overview

This position exists to provide evaluation, implementation, and support of Home Care Information Systems including DME and Infusion Pharmacy service lines. The incumbent will be responsible for ongoing system support, administration, maintenance, upgrades, and be the onsite vendor liaison for associated applications. This position is responsible for ensuring that all Home Care applications are available and functioning properly and that customer requests are satisfied on time and with the highest quality. Duties will involve problem analysis, issue resolution, and on-call support. This position will work closely with Systems Analysts, end users,technical IS staff, and application vendors. Assigned to moderately difficult IS application work. Incumbent knows and applies the fundamental concepts and practices of information systems. Incumbent performs work that is varied and somewhat difficult and can do so with only general guidance or direction. Demonstrates proficiency with troubleshooting, systemfunctionality, configuration, contributing to basic systems design, data structures, and documentation. Demonstrates a continued growth in systems skill set.

Duties

  • Systems Support - Perform all required Break/Fix actions or coordinate Break/Fix actions with the vendor while demonstrating proficient analytical skills and troubleshooting. Track, record, and escalate all Break/Fix issues as required. Demonstrates significant knowledge of system configuration and functionality.
  • Systems Administration / Maintenance - Perform regularly scheduled tasks to ensure system is operating efficiently and optimally. Observes and reports performance deficiencies. Identifies and responds to discrepancies in system. Participate in or execute system upgrades as required. Coordinate with team, end users, and vendor as needed.
  • Vendor Liaison - Serve effectively as the primary onsite contact for associated vendors. Will coordinate all support and upgrades with the vendor as needed.
  • System Documentation - Responsible for the development of system change and design documentation as required.
  • Continuous Improvement - Assists in the identification of improvement, utilization and cost reduction opportunities.
  • On-Call Support - Maintain availability and respond effectively to support calls 24X7 as required.
  • Customer Service/Communication - Interact effectively with customers and provide sufficient communication to customers and work associates as required. Identifies solutions and articulates system options to customer toward the goal of satisfying customer needs. Writes and obtains approval procedures, team and operations documentation. Provides feedback on issues to supervisor on a regular basis.

Preferred Qualifications

  • Requires good working knowledge skills with Microsoft Office Products. 
  • Requires excellent written and verbal communication skills.
  • Requires exceptional interpersonal, problem solving, quality focus, and analytical skills.
  • Requires the ability to take initiative and meet objectives.
  • Requires the ability to promote teamwork and build effective relationships.
  • Requires the ability to maintain confidential communication and use judgment and discretion.
  • Requires general consulting skill, process improvement, customer relationship skills, reporting skills, and technical zeal.
  • Requires the ability to rely on experience and judgment to plan and accomplish goals.
  • Requires self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities in a high pressure environment.
  • Requires a willingness to work occasionally outside of normal business hours
  • Preferred knowledge of CPR+ system
Qualifications
  • Bachelor's degree preferred or equivalent experience.
  • 3-5 years of experience required.
  • Prefers experience with databases or clinical applications.
  • Requires knowledge of multi application and system interdependencies.

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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