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Indiana University Health

Information Services Operations Manager

System Services
Date Posted
17 June, 2021
Schedule & Shift
Full Time
Day
Requisition Number
309574
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Information Services Operations Manager

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Job Description

Overview

Manages the overall responsibility for Help Desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures all phases of Help Desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Retains responsibility for development, maintenance, and integrity of Help Desk software. Assigns personnel to various operations and directs their activities. Reviews and evaluates work of staff and prepares performance reports. Develops short- and long-term plans to meet the needs of the customer base to be served. Ensures systems adequately meet their needs and seeks to improve systems through direct communication with customers. Monitors and reviews the professional development of all team members.


 Bachelor's degree preferred or equivalent experience.
•Requires 5-7 years of experience in IS and/or management role.
• Requires knowledge in business or clinical applications and supporting technology.
• Requires a demonstrated fundamental understanding of project accounting and financial management.
• Requires an understanding of general Information Management roles, responsibilities, and best practices.
• Some combination of the following certifications/coursework is preferred: PMP, ITIL, Six-Sigma/continuous improvement/quality training, Agile Methodologies, CCNA, VCP, CISA, CISSP, or vendor-specific SAN/NAS training.
• Strong working skills with MS Office tools such as Word, Excel, PowerPoint, Visio, etc. is preferred.
• Preferred experience with contractor and vendor management.

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Information Services Operations Manager Role

Overview

Manages the overall responsibility for Help Desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures all phases of Help Desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Retains responsibility for development, maintenance, and integrity of Help Desk software. Assigns personnel to various operations and directs their activities. Reviews and evaluates work of staff and prepares performance reports. Develops short- and long-term plans to meet the needs of the customer base to be served. Ensures systems adequately meet their needs and seeks to improve systems through direct communication with customers. Monitors and reviews the professional development of all team members.


  • qualifications__list
     Bachelor's degree preferred or equivalent experience.
  • Requires 5-7 years of experience in IS and/or management role.
  •  Requires knowledge in business or clinical applications and supporting technology.
  •  Requires a demonstrated fundamental understanding of project accounting and financial management.
  •  Requires an understanding of general Information Management roles, responsibilities, and best practices.
  •  Some combination of the following certifications/coursework is preferred: PMP, ITIL, Six-Sigma/continuous improvement/quality training, Agile Methodologies, CCNA, VCP, CISA, CISSP, or vendor-specific SAN/NAS training.
  •  Strong working skills with MS Office tools such as Word, Excel, PowerPoint, Visio, etc. is preferred.
  •  Preferred experience with contractor and vendor management.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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