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Indiana University Health

Senior Experience Design Analyst

System Services
Date Posted
10 June, 2021
Schedule & Shift
Full Time
Day
Requisition Number
309878
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Senior Experience Design Analyst

Job Description

Overview

Using customer data to weave stories with meaningful insight, the Senior Analyst will drive customer-centric change across the organization. Bringing substantial experience with analytical tools and techniques, and a solid skill set in analyzing data and communicating recommendations is necessary for success in this role. Translating business questions directly into data-driven insights to carry out operational processes necessary will support customer experience measurement at IU Health.

The Senior Analyst analyzes customer experience measurement data and identifies opportunities for improvement and innovation across all points of care. Must be highly analytical with a proven ability to develop and reverse engineer complex solutions. Critical thinking and advanced problem-solving skills are core behaviors among the team. Significant experience building automated data solutions that provide strategic insights using tools such as Power BI and/or Tableau. Advanced knowledge in SQL and data modeling, including an ability to translate business questions directly into queries and create complex conditional joins. Proven ability to work with large, complex data sets through multiple data sources and experience with NPS highly preferred. Able to prepare and maintain compelling and executive ready slides for weekly, monthly, quarterly, and other ad-hoc executive briefings, reviews, and other key meetings with stakeholders. Uses data to drive customer-centric decision making by providing customized analysis and actionable customer intelligence insights to leaders. Engages with key stakeholders on projects to understand their challenges and translate these needs into data solutions. Critical in the development and presentation of statistics and collaborates with others in examining data for outcome analysis.

 Bachelors Degree Required.
• 5-7 years of relevant experience.
• Experience in service or healthcare related industry preferred.
• Experience with matrix organization and complex work environment.
• Working knowledge of CAHPS preferred.
• Strong analytical experience and proficient skill with spreadsheets, databases, and SQL.

 

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Senior Experience Design Analyst Role

Overview

Using customer data to weave stories with meaningful insight, the Senior Analyst will drive customer-centric change across the organization. Bringing substantial experience with analytical tools and techniques, and a solid skill set in analyzing data and communicating recommendations is necessary for success in this role. Translating business questions directly into data-driven insights to carry out operational processes necessary will support customer experience measurement at IU Health.

The Senior Analyst analyzes customer experience measurement data and identifies opportunities for improvement and innovation across all points of care. Must be highly analytical with a proven ability to develop and reverse engineer complex solutions. Critical thinking and advanced problem-solving skills are core behaviors among the team. Significant experience building automated data solutions that provide strategic insights using tools such as Power BI and/or Tableau. Advanced knowledge in SQL and data modeling, including an ability to translate business questions directly into queries and create complex conditional joins. Proven ability to work with large, complex data sets through multiple data sources and experience with NPS highly preferred. Able to prepare and maintain compelling and executive ready slides for weekly, monthly, quarterly, and other ad-hoc executive briefings, reviews, and other key meetings with stakeholders. Uses data to drive customer-centric decision making by providing customized analysis and actionable customer intelligence insights to leaders. Engages with key stakeholders on projects to understand their challenges and translate these needs into data solutions. Critical in the development and presentation of statistics and collaborates with others in examining data for outcome analysis.

  • qualifications__list
     Bachelors Degree Required.
  • 5-7 years of relevant experience.
  •  Experience in service or healthcare related industry preferred.
  •  Experience with matrix organization and complex work environment.
  •  Working knowledge of CAHPS preferred.
  •  Strong analytical experience and proficient skill with spreadsheets, databases, and SQL.
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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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