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Indiana University Health

Team Lead-Customer Service

System Clinical Services
Date Posted
26 July, 2021
Schedule & Shift
Full Time
Day
Requisition Number
310592
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Team Lead-Customer Service

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Job Description

Overview

Patient Account Hours: 8am-4:30pm. Location: Hybrid (home and office) Job Summary/Description: This position is responsible for leading the team and ensuring timely and accurate resolution of patients accounts for IU Home Health and Hospice. Responsibilities may include but are not limited to, training, hosting team meetings, audits, obtaining specific information to generate an accurate financial and demographic record, insurance verification, prior authorization, appeals. Communicate with payers and patients to achieve accurate payment information and financial counseling/individual solutions. The position adheres to departmental productivity, quality, and service standards in support of operational goals. 


 High School Diploma/GED required.
•3-5 years of customer service experience required.
• Knowledge of medical terminology and medical coding required.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Team Lead-Customer Service Role

Overview

Patient Account Hours: 8am-4:30pm. Location: Hybrid (home and office) Job Summary/Description: This position is responsible for leading the team and ensuring timely and accurate resolution of patients accounts for IU Home Health and Hospice. Responsibilities may include but are not limited to, training, hosting team meetings, audits, obtaining specific information to generate an accurate financial and demographic record, insurance verification, prior authorization, appeals. Communicate with payers and patients to achieve accurate payment information and financial counseling/individual solutions. The position adheres to departmental productivity, quality, and service standards in support of operational goals. 


  • qualifications__list
     High School Diploma/GED required.
  • 3-5 years of customer service experience required.
  •  Knowledge of medical terminology and medical coding required.
  •  Ability to type 30+ words per minute.
  •  Requires working knowledge of computers.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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