Overview

The Vice President of Virtual Care is responsible for developing robust virtual care strategies and driving the implementation of all virtual care growth and operations for IU Health. This work will support IU Health’s virtual care initiatives as the largest health care system in Indiana with 36,000 team members. The leader is responsible for ensuring IU Health’s virtual care technology and the delivery of the best possible patient and team member experience through reliability, ease of use, and effectiveness. This role collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives across the system to optimize organizational potential and achieve strategic and operational objectives. The leader is expected to partner with senior administrative and clinical leadership across IU Health to evaluate and execute internal and external strategic partners. This position reports to the President, SHS Retail, Virtual and Home Services. The position will have four direct reports with an organization size of 80 team members.

The virtual care area is part of the System Health Solutions (SHS) business unit which delivered $1.2B in net revenue in 2020. SHS, formed in 2015, brings together many diverse service lines critical to meeting the needs of patients and clients in the complex and constantly evolving world of healthcare. In 2019, Community & Population Health and IU Health plans were brought into SHS to further align the organization to execute on key strategies.

The IU Health virtual care organization played a key role during the Covid-19 pandemic response. IU Health virtual care has experienced significant growth with several unique delivery models such as:

• Hospital at Home Care
• Centralized Palliative Care
• Centralized Nocturnal Hospitalist Coverage
• Integrated Behavioral Health Access to Primary Care Clinics
• Behavioral Health ED Consult Access for all IUH Hospitals
• Value Based Care Initiative Support with Home Visits

Qualifications

• Master’s degree in business management or health administration, IT, or related field.
• 10+plus years’ experience working in program development.
• Demonstrated ability to understand and operate within regulatory framework and within a highly complex, matrix organization.
• Requires knowledge of virtual care systems, operations, and IS infrastructure.
• Requires analytical capabilities and problem solving to form a plan of action.
• Requires ability to lead cross-functional work teams.
• Strong interpersonal and organizational skills.
• Require strong written and verbal communication skills.
• Requires knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.
• Visionary leader who knows how to optimally drive change in a complex, matrixed, distributed and yet system-oriented environment.
• Must embody IU Health's mission, embrace its vision and values, and lead through respect, humility, and intellectual curiosity.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.