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Indiana University Health

HRSS Specialist I

System Services
Date Posted
09 July, 2021
Schedule & Shift
Full Time
Day
Requisition Number
311871
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HRSS Specialist I

Job Description

Overview

Serves as the first point of contact in the Human Resources Shared Services (HRSS) call center. Responds to all routine customer inquiries pertaining to general HR questions and hopsital policies and procedures. Services customers by determining specific needs, answering questions, resolving problems, and fulfilling requests to resolution. Processes transactions related to Human Resources and Benefits.
 High School Diploma/GED required; Associate's Degree or equivalent years of experience preferred. Must be HDI (Helpdesk Institute) certified within 6 months of employment. Requires 0-3 years of relevant experience.
• Prior Human Resources experience preferred.
• HR data entry and call center experience preferred.
• Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (HRSS will pay for certification).
• Requires experience in Microsoft programs (Word, Excel).

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the HRSS Specialist I Role

Overview

Serves as the first point of contact in the Human Resources Shared Services (HRSS) call center. Responds to all routine customer inquiries pertaining to general HR questions and hopsital policies and procedures. Services customers by determining specific needs, answering questions, resolving problems, and fulfilling requests to resolution. Processes transactions related to Human Resources and Benefits.
  • qualifications__list
     High School Diploma/GED required; Associate's Degree or equivalent years of experience preferred. Must be HDI (Helpdesk Institute) certified within 6 months of employment. Requires 0-3 years of relevant experience.
  •  Prior Human Resources experience preferred.
  •  HR data entry and call center experience preferred.
  •  Help Desk Institute (HDI) certification is required to have or obtain within 6 months of hire (HRSS will pay for certification).
  •  Requires experience in Microsoft programs (Word, Excel).
Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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