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Indiana University Health

RCIS-Systems Manager

System Services
Date Posted
19 July, 2021
Schedule & Shift
Full Time
Day
Requisition Number
312374
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RCIS-Systems Manager

Job Description

Overview

This position exists to lead teams of IT professionals/consultants and customer representatives to provide agreed upon business solutions covering the development and implementation of new IT applications, and maintenance of existing applications as assigned. This includes verifying user requirements, resolving business feasibility and recommending appropriate solutions. Takes a leading role in project planning, monitoring, target setting, resource management, product quality control and standards enforcement. Provides documentation and detailed designs for business solutions. Ensures accurate logging and timely escalation of customer requests for support, keeping customers advised on request status and progress. Gives priority to supervising high impact requests and those that are at risk to breach agreed upon service level targets. Demonstrates dedication and resourcefulness in expert application of available facilities to non-standard situations and ensures the effect on operations is minimized. Leads the request life cycle including closure and verification of requests. Develops knowledgeable, agile, and customer focused teams in support of Revenue Cycle goals and objectives. Ensures compliance with regulatory requirements and adherence to industry standard methodologies.


Requires experience in the management of business applications and technology.
• Requires knowledge of information technology standards and best practices (ITIL, COBIT, etc.).
• Requires the ability to effectively plan and manage the utilization of resources.
• Requires the ability to balance resources with priorities to accomplish multiple objectives and strategic goals.
• Requires the ability to lead quality improvement initiatives.
• Requires the ability to facilitate and lead work groups.
• Requires the ability to promote teamwork and build effective relationships.
• Requires effective written and verbal communication skills and the ability to effectively interact with varying levels of the organization.
• Requires the ability to communicate sensitive issues with all levels of employees/management and handle confidential information in a professional manner.
• Requires the ability to apply the organization Personnel Policies and Procedures.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the RCIS-Systems Manager Role

Overview

This position exists to lead teams of IT professionals/consultants and customer representatives to provide agreed upon business solutions covering the development and implementation of new IT applications, and maintenance of existing applications as assigned. This includes verifying user requirements, resolving business feasibility and recommending appropriate solutions. Takes a leading role in project planning, monitoring, target setting, resource management, product quality control and standards enforcement. Provides documentation and detailed designs for business solutions. Ensures accurate logging and timely escalation of customer requests for support, keeping customers advised on request status and progress. Gives priority to supervising high impact requests and those that are at risk to breach agreed upon service level targets. Demonstrates dedication and resourcefulness in expert application of available facilities to non-standard situations and ensures the effect on operations is minimized. Leads the request life cycle including closure and verification of requests. Develops knowledgeable, agile, and customer focused teams in support of Revenue Cycle goals and objectives. Ensures compliance with regulatory requirements and adherence to industry standard methodologies.


  • qualifications__list
    Requires experience in the management of business applications and technology.
  •  Requires knowledge of information technology standards and best practices (ITIL, COBIT, etc.).
  •  Requires the ability to effectively plan and manage the utilization of resources.
  •  Requires the ability to balance resources with priorities to accomplish multiple objectives and strategic goals.
  •  Requires the ability to lead quality improvement initiatives.
  •  Requires the ability to facilitate and lead work groups.
  •  Requires the ability to promote teamwork and build effective relationships.
  •  Requires effective written and verbal communication skills and the ability to effectively interact with varying levels of the organization.
  •  Requires the ability to communicate sensitive issues with all levels of employees/management and handle confidential information in a professional manner.
  •  Requires the ability to apply the organization Personnel Policies and Procedures.
Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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