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Indiana University Health

Member Services Team Lead

IU Health Plans
Date Posted
18 October, 2021
Schedule & Shift
Full Time
Day
Requisition Number
313468
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Member Services Team Lead

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Job Description

Overview

The Member Services Team Lead in our Health Plans division oversees daily functions of assigned team. Serves as subject matter expert responsible for providing functional and technical guidance to staff. Monitors daily productivity reports to ensure adherence. Collaborates with leaders and workforce management personnel to ensure appropriate staff assignments. Performs all job responsibilities of assigned team as needed to ensure departmental compliance to objectives. Covers all shifts as needed.


 High school Diploma/GED required.
• Bachelor's Degree preferred.
• 5-7 years health insurance industry experience required.
• Healthcare call center experience preferred.
• 2 years of experience with IU Health Plans products strongly preferred.
• Requires the ability to promote teamwork and coordinate the work of others.
• Expert knowledge of claim processing procedures and Health Plan, Medicare, and ERISA regulations required.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Member Services Team Lead Role

Overview

The Member Services Team Lead in our Health Plans division oversees daily functions of assigned team. Serves as subject matter expert responsible for providing functional and technical guidance to staff. Monitors daily productivity reports to ensure adherence. Collaborates with leaders and workforce management personnel to ensure appropriate staff assignments. Performs all job responsibilities of assigned team as needed to ensure departmental compliance to objectives. Covers all shifts as needed.


  • qualifications__list
     High school Diploma/GED required.
  •  Bachelor's Degree preferred.
  •  5-7 years health insurance industry experience required.
  •  Healthcare call center experience preferred.
  •  2 years of experience with IU Health Plans products strongly preferred.
  •  Requires the ability to promote teamwork and coordinate the work of others.
  •  Expert knowledge of claim processing procedures and Health Plan, Medicare, and ERISA regulations required.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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