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Apply for a Sr. Information Services Specialist at Ball memorial Hospital!
Performs analytical, technical and administrative work in the planning, designing and installation of new and existing IU Health approved end user devices. Works on complex hardware and software problems. Interacts with other Information Services teams such as Networking, Servers, Database, Applications, Web, Vendors, etc. to restore service and/or identify and correct the core problem. Understands networking and communication protocols. Installs new equipment and maintains existing equipment including the ability to perform warranty work. Participates in small and large end user device projects and moves, adds, changes of equipment hardware, software and peripherals including on-site trouble shooting of existing equipment. Reports problems via established policies, procedures and rounding logs.
We are looking for someone with experience in customer service that can portray themselves in a calm and professional manner as this is a customer facing position. Looking for someone who can be flexible with their shift being able to work an occasional weekend, second or third shift if the need arises. It is preferable if they have worked with a ticketing system for tasking out work assignments where SLA’s are important. It is preferable to have at least 3 years’ experience in repairing and deploying desktops, laptops, printers, iPhones and iPads.
Hours are set as needed and will be 8hr days starting as early as 6am to as late as 8:30am M -F but may have to work an occasional weekend if needed. There may be some on call responsibilities about once every 6 weeks.
Experience: A+ certification is required. At least 2 years of hands-on experience with deploying desktop computers.
Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.