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Indiana University Health

Associate-Patient Advocate

System Services
Date Posted
13 October, 2021
Schedule & Shift
Full Time
Requisition Number
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Associate-Patient Advocate

Job Description


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Provides support in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements and to decrease litigation risk for the organization. Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services to provide resolution to the complaint. Ensures compliance with federal, regulatory agency, and state regulations in managing complaints and grievances. Ensures documentation is adequate or exceeds the requirements of the federal and state governmental regulations.

  • Requires a Bachelor's degree or completion within 12 months.
  • 0-3 years of related experience is required.
  • Requires the ability to align process management with policies and federal, state, or regulatory requirements.
  • Requires experience involving extensive patient/public contact and crisis resolution.


Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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