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Indiana University Health

Specialist-Physician Referral Services

IU Health Physicians Support Services
Date Posted
23 November, 2021
Schedule & Shift
Full Time
Requisition Number
318833
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Specialist-Physician Referral Services

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Job Description

Overview

The Patient Access Center serves as IU Health Physicians central service center and is a key source of general health and clinical program information and support for the organization. Under general supervision and according to established policies and procedures, the Specialist - Physician Referral Services is responsible for providing accurate and efficient referral coordination for patients being referred by IU Health Physicians physician and/or advanced practice providers, into primary care and/or specialty care practices. The Specialist would be responsible for, but not limited to, making outbound calls to patients and/or physician offices to obtain referral preferences and to obtain appointment details. Taking general inbound calls from the Referral/Appointment Navigation mainline is required, providing high levels of customer service when assisting customers. This position works in a variety of electronic healthcare systems and is directly responsible for, but not limited to, explaining policies of the organization and department, providing general information, reviewing health information via Electronic Medical Record (EMR), scheduling appointments, registering patients, communication to the clinic staff via the EMR and/or the telephone, facilitating access to nurse triage via EMR or live transfer if necessary, and functioning to support and provide immediate access and resolution for patients calling for referral services. This position serves as consultation and referral support for the Referral Team, as part of the Patient Access Center.
 Requires high school diploma or equivalent.
•Dynamic, enthusiastic and highly customer service focused with excellent verbal and written communication skills.
• Two years of customer service experience is required.
• Previous medical office referral coordination experience desired, experience in the medical field is required.
• Requires database and electronic medical record experience;, E-Centaurus, Cerner, Careweb preferred.
• Experience with precertification and referral management for insurance plans is preferred.
• Strong interpersonal skills required.
• Requires ability to perform multiple tasks concurrently with attention to detail; accuracy and organization.
• Requires knowledge of medical terminology.
• Requires ability to handle confidential information.
• Requires good time management.
• Requires experience with a multi-line phone; data entry.
• Requires ability to thoroughly acquire knowledge of the organization physicians; programs; and services.
• Requires ability to deal with all levels of staff; including physicians; hospital administrators, patients, and nursing staff in an efficient and professional manner.
• Requires ability to assess problems and make decisions.
• Requires ability to take initiative and meet objectives.
• Requires ability to promote teamwork.
• Requires the flexibility to work evening and weekend hours to support the referrals coming into the health system.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Specialist-Physician Referral Services Role

Overview

The Patient Access Center serves as IU Health Physicians central service center and is a key source of general health and clinical program information and support for the organization. Under general supervision and according to established policies and procedures, the Specialist - Physician Referral Services is responsible for providing accurate and efficient referral coordination for patients being referred by IU Health Physicians physician and/or advanced practice providers, into primary care and/or specialty care practices. The Specialist would be responsible for, but not limited to, making outbound calls to patients and/or physician offices to obtain referral preferences and to obtain appointment details. Taking general inbound calls from the Referral/Appointment Navigation mainline is required, providing high levels of customer service when assisting customers. This position works in a variety of electronic healthcare systems and is directly responsible for, but not limited to, explaining policies of the organization and department, providing general information, reviewing health information via Electronic Medical Record (EMR), scheduling appointments, registering patients, communication to the clinic staff via the EMR and/or the telephone, facilitating access to nurse triage via EMR or live transfer if necessary, and functioning to support and provide immediate access and resolution for patients calling for referral services. This position serves as consultation and referral support for the Referral Team, as part of the Patient Access Center.
  • qualifications__list
     Requires high school diploma or equivalent.
  • Dynamic, enthusiastic and highly customer service focused with excellent verbal and written communication skills.
  •  Two years of customer service experience is required.
  •  Previous medical office referral coordination experience desired, experience in the medical field is required.
  •  Requires database and electronic medical record experience;, E-Centaurus, Cerner, Careweb preferred.
  •  Experience with precertification and referral management for insurance plans is preferred.
  •  Strong interpersonal skills required.
  •  Requires ability to perform multiple tasks concurrently with attention to detail; accuracy and organization.
  •  Requires knowledge of medical terminology.
  •  Requires ability to handle confidential information.
  •  Requires good time management.
  •  Requires experience with a multi-line phone; data entry.
  •  Requires ability to thoroughly acquire knowledge of the organization physicians; programs; and services.
  •  Requires ability to deal with all levels of staff; including physicians; hospital administrators, patients, and nursing staff in an efficient and professional manner.
  •  Requires ability to assess problems and make decisions.
  •  Requires ability to take initiative and meet objectives.
  •  Requires ability to promote teamwork.
  •  Requires the flexibility to work evening and weekend hours to support the referrals coming into the health system.
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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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