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Indiana University Health

Coordinator - Financial Resource

IU Health Physicians Support Services
Date Posted
29 October, 2021
Schedule & Shift
Full Time
Day
Requisition Number
319228
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Coordinator - Financial Resource

Job Description

Overview

 

Focuses on the health care financing needs and family support needs of both adults and pediatric patients within the neurology department. The Financial Resource Coordinator's primary responsibility is to provide information, support, and education to patients/families of the neurology department; the identification of available resources to meet those needs; and the ability to negotiate those systems. Responds to requests for information on health care financing related issues, providing referrals to other organizations and services, and advocates on behalf of individuals and/or families. Provides support, skills training and advocacy to patients and families within the field of neurology. Provides in-service training for medical staff and peers as needed. Participates in education and outreach to the community at large. Updates and maintains relevant resource information regarding health care financing for neurology patients and their families.


 Bachelor’s Degree required.
• A minimum of 3 years’ experience in medical and/or social services setting required.
• Knowledge of community resources and ability to work with patients/families with special needs from culturally diverse, socio-economic groups.
• Requires excellent interpersonal skill to enable communication with diverse individuals, including patients, parents, physicians, social workers, nurses, etc.
• Must have knowledge of health care systems, health care financing and community recourses available to individuals with neurological illnesses/deficiencies.

Accountabilities - Remains current on regulations, programs, resources, benefits, services, and policies related to health care financing for patients and their families. Participates in the development/implementation/evaluation of health care financing policies, procedures, and data collection.


Finance/Health Coverage - Serves as a system health care financing expert and resource. Assists patients and their families with understanding their current health care financing options and the identification of other resources as needed. Remains current with city, state, and federal laws that impact health care financing. Provides coordination of health care financing options for neurology patients and families. Serves as an authorized representative for families within the Medicare/Medicaid system. Serves as lead on problem solving complex patient/family medical coverage issues.

Family Resource - Works as a part of an interdisciplinary team of health professionals to anticipate and identify patient/family issues and support achievement of goals. Teaches patients and families to identify community recourses and navigate complex Medicare/Medicaid systems.

Accreditation - Provides coverage and education for other members of the Family Support Team as needed and actively participates in cross training and team building with other members of the interdisciplinary team.

Collaboration - Collaborates with other hospital departments (i.e. Admitting, Revenue Cycle Services, Riley Hospital for Children, IU Home Health Care, outpatient infusion centers), other neurology/infusion programs and community organizations (i.e. Genentech, Biogen, MS Association, etc.) that have a special interest in providing information and support to patients and their families about health care financing options.

Committees - Serves as a representative for IU Health Neurology Department in professional and community organizations.

HIPAA - Maintains at all times the confidentiality of any patient or employee medical, financial, or personal information, and other information, records and data to which there is access. Views, uses, or discloses such information only for reasons necessary to perform duties. Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.

Service Excellence - Accountable to demonstrate and foster the IU Health Physicians Service Excellence Service Commitments. Meets expectations of preeminent service, including behavior that models Service Excellence--Every Encounter, Every Time, No Exceptions, No Excuses. Consistently demonstrates the four Service Commitments of IU Health Physicians (Communication, Quality, Professionalism, and Environment).

 

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Coordinator - Financial Resource Role

Overview

 

Focuses on the health care financing needs and family support needs of both adults and pediatric patients within the neurology department. The Financial Resource Coordinator's primary responsibility is to provide information, support, and education to patients/families of the neurology department; the identification of available resources to meet those needs; and the ability to negotiate those systems. Responds to requests for information on health care financing related issues, providing referrals to other organizations and services, and advocates on behalf of individuals and/or families. Provides support, skills training and advocacy to patients and families within the field of neurology. Provides in-service training for medical staff and peers as needed. Participates in education and outreach to the community at large. Updates and maintains relevant resource information regarding health care financing for neurology patients and their families.


  • qualifications__list
     Bachelor’s Degree required.
  • A minimum of 3 years’ experience in medical and/or social services setting required.
  •  Knowledge of community resources and ability to work with patients/families with special needs from culturally diverse, socio-economic groups.
  •  Requires excellent interpersonal skill to enable communication with diverse individuals, including patients, parents, physicians, social workers, nurses, etc.
  •  Must have knowledge of health care systems, health care financing and community recourses available to individuals with neurological illnesses/deficiencies.

    Accountabilities - Remains current on regulations, programs, resources, benefits, services, and policies related to health care financing for patients and their families. Participates in the development/implementation/evaluation of health care financing policies, procedures, and data collection.


    Finance/Health Coverage - Serves as a system health care financing expert and resource. Assists patients and their families with understanding their current health care financing options and the identification of other resources as needed. Remains current with city, state, and federal laws that impact health care financing. Provides coordination of health care financing options for neurology patients and families. Serves as an authorized representative for families within the Medicare/Medicaid system. Serves as lead on problem solving complex patient/family medical coverage issues.

    Family Resource - Works as a part of an interdisciplinary team of health professionals to anticipate and identify patient/family issues and support achievement of goals. Teaches patients and families to identify community recourses and navigate complex Medicare/Medicaid systems.

    Accreditation - Provides coverage and education for other members of the Family Support Team as needed and actively participates in cross training and team building with other members of the interdisciplinary team.

    Collaboration - Collaborates with other hospital departments (i.e. Admitting, Revenue Cycle Services, Riley Hospital for Children, IU Home Health Care, outpatient infusion centers), other neurology/infusion programs and community organizations (i.e. Genentech, Biogen, MS Association, etc.) that have a special interest in providing information and support to patients and their families about health care financing options.

    Committees - Serves as a representative for IU Health Neurology Department in professional and community organizations.

    HIPAA - Maintains at all times the confidentiality of any patient or employee medical, financial, or personal information, and other information, records and data to which there is access. Views, uses, or discloses such information only for reasons necessary to perform duties. Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.

    Service Excellence - Accountable to demonstrate and foster the IU Health Physicians Service Excellence Service Commitments. Meets expectations of preeminent service, including behavior that models Service Excellence--Every Encounter, Every Time, No Exceptions, No Excuses. Consistently demonstrates the four Service Commitments of IU Health Physicians (Communication, Quality, Professionalism, and Environment).

     

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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