Accountabilities - Remains current on regulations, programs, resources, benefits, services, and policies related to health care financing for patients and their families. Participates in the development/implementation/evaluation of health care financing policies, procedures, and data collection.

Finance/Health Coverage - Serves as a system health care financing expert and resource. Assists patients and their families with understanding their current health care financing options and the identification of other resources as needed. Remains current with city, state, and federal laws that impact health care financing. Provides coordination of health care financing options for neurology patients and families. Serves as an authorized representative for families within the Medicare/Medicaid system. Serves as lead on problem solving complex patient/family medical coverage issues.

Family Resource - Works as a part of an interdisciplinary team of health professionals to anticipate and identify patient/family issues and support achievement of goals. Teaches patients and families to identify community recourses and navigate complex Medicare/Medicaid systems.

Accreditation - Provides coverage and education for other members of the Family Support Team as needed and actively participates in cross training and team building with other members of the interdisciplinary team.

Collaboration - Collaborates with other hospital departments (i.e. Admitting, Revenue Cycle Services, Riley Hospital for Children, IU Home Health Care, outpatient infusion centers), other neurology/infusion programs and community organizations (i.e. Genentech, Biogen, MS Association, etc.) that have a special interest in providing information and support to patients and their families about health care financing options.

Committees - Serves as a representative for IU Health Neurology Department in professional and community organizations.

HIPAA - Maintains at all times the confidentiality of any patient or employee medical, financial, or personal information, and other information, records and data to which there is access. Views, uses, or discloses such information only for reasons necessary to perform duties. Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.

Service Excellence - Accountable to demonstrate and foster the IU Health Physicians Service Excellence Service Commitments. Meets expectations of preeminent service, including behavior that models Service Excellence--Every Encounter, Every Time, No Exceptions, No Excuses. Consistently demonstrates the four Service Commitments of IU Health Physicians (Communication, Quality, Professionalism, and Environment).