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Indiana University Health

Director-Liaison Services

System Services
Date Posted
12 November, 2021
Schedule & Shift
Full Time
Day
Requisition Number
319531
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Director-Liaison Services

Job Description

Overview

The Director-Liaison Services leads the Liaison Service team and drives planning and personal provision of patient/family experience for individuals with a relationship to IU Health including, but not limited to, donors/prospective donors and community friends. The role will primarily support the patient/family experience through the determination of service standards, amenities, and follow up related to clinical interactions with IU Health. The incumbent manages relationships to serve as an extension of the highest levels of administration at IU Health, IU Health Physicians, and the IU School of Medicine. The Director assures that the experience, needs, and expectations are met and exceeded for high profile individuals referred by the organization and its partners, including but not limited to, IU Health, IU Health Physicians, IU School of Medicine, IU Health Foundation, IU Health Government Affairs, board members, community and religious leaders, and staff. The position partners with leaders and team members across the IU Health Foundation to review, refine, and advance strategies within IU Health Liaison Service. Serves as a key ambassador for the organization and its partners.

 Bachelor's degree or equivalent years of experience is required. Master's degree preferred.
• Current state of Indiana license as a Registered Nurse is preferred.
• 5-7 years of relevant experience required. Healthcare system experience preferred.
• Requires working knowledge of fundraising software i.e. Raiser's Edge.
• Requires experience with matrix organizations and complex work environments.
• Requires experience with academic institutions and academic medical centers, preferably IU Health.
• Ability to work with world class faculty, administration, executives, physicians, and staff is required.

• Requires a commitment to representing the role of philanthropy in IU Health’s Vision.

• Requires understanding of medical system operations.

• Requires experience leading others.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Director-Liaison Services Role

Overview

The Director-Liaison Services leads the Liaison Service team and drives planning and personal provision of patient/family experience for individuals with a relationship to IU Health including, but not limited to, donors/prospective donors and community friends. The role will primarily support the patient/family experience through the determination of service standards, amenities, and follow up related to clinical interactions with IU Health. The incumbent manages relationships to serve as an extension of the highest levels of administration at IU Health, IU Health Physicians, and the IU School of Medicine. The Director assures that the experience, needs, and expectations are met and exceeded for high profile individuals referred by the organization and its partners, including but not limited to, IU Health, IU Health Physicians, IU School of Medicine, IU Health Foundation, IU Health Government Affairs, board members, community and religious leaders, and staff. The position partners with leaders and team members across the IU Health Foundation to review, refine, and advance strategies within IU Health Liaison Service. Serves as a key ambassador for the organization and its partners.

  • qualifications__list
     Bachelor's degree or equivalent years of experience is required. Master's degree preferred.
  •  Current state of Indiana license as a Registered Nurse is preferred.
  • 5-7 years of relevant experience required. Healthcare system experience preferred.
  •  Requires working knowledge of fundraising software i.e. Raiser's Edge.
  •  Requires experience with matrix organizations and complex work environments.
  •  Requires experience with academic institutions and academic medical centers, preferably IU Health.
  •  Ability to work with world class faculty, administration, executives, physicians, and staff is required.

  •  Requires a commitment to representing the role of philanthropy in IU Health’s Vision.

  •  Requires understanding of medical system operations.

  •  Requires experience leading others.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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